Jahniece McNair
Fredericksburg,VA
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Kings Dominion Amusement Park. Excelled in enhancing food service quality and safety, achieving significant improvements in customer satisfaction. Skilled in inventory control and staff management, adept at fostering a positive and efficient working environment. Demonstrates exceptional adaptability and supervisory skills, ensuring compliance with health standards.
Overview
5
5
years of professional experience
Work History
Resturant Manager
Kings Dominion Amusement Park
2019.09 - Current
- Kept facility compliant with health codes, sanitation requirements by creating cleaning schedules, cleaning equipment and practicing safe food handling practices.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with culinary team to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
High School Diploma -
Meadowbrook High School
North Chesterfield Va06.2023
Skills
- Adaptable
- Team Management
- Point of Sale (POS) system operation
- Food Service Background
- Inventory control and record keeping
- Supervisory skills
- Operations Management
- Staff Management
- Schedule Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Resturant Manager
Kings Dominion Amusement Park
2019.09 - Current
High School Diploma -
Meadowbrook High School
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