JAHNITA DAVIS
Summary
Dynamic professional with extensive experience in customer service and a strong foundation in human resources, seeking to leverage exceptional communication, problem-solving, and employee relations skills in a role that combines both customer service excellence and HR support. Eager to contribute to the company success by enhancing customer satisfaction and employee engagement through effective resolution of inquiries and proactive HR solutions. Committed to fostering a positive work environment and delivering outstanding service to both customers and team members.
Overview
13
13
years of professional experience
Work History
Security Officer
Allied Universal Security Services
10.2023 - Current
- Observe and remain vigilant for signs of crime, disorder, hazard, and unusual activity
- Orally and physically de-escalating individuals, as needed
- Inspect all security devices and fire control equipment
- Screen members, visitors, and client employees to expedite their admittance to the facility
- Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, or inclement weather with calm urgency
- May also include patient escort, patient watch, provide safety escort, assist and/or transport deceased
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
HR Generalist
Aegis Security Investigation
09.2022 - 10.2023
- Supports recruitment of new hires by actively recruiting, interviewing, and onboarding prospective candidates for hire in the Northern California Region
- Ensures that all new hires are properly licensed and eligible to work in the US
- Assisted with recruitment activities, including posting job listings, screening candidates, and coordinating interviews.
- Managed employee onboarding, conducting orientation sessions, and ensuring compliance with company policies.
- Maintained accurate and up-to-date HR records and databases.
- Facilitated employee relations by addressing concerns, resolving conflicts, and maintaining a positive work environment.
- Assisted in the development and implementation of HR policies and procedures.
- Conducted research to keep HR practices in line with industry standards.
- Managed employee files, ensuring confidentiality and data security.
Supervisor
Allied Universal
01.2020 - 09.2022
- Supervisor daily operations of 7 luxury high rise apartments and commercial buildings actively partner with operation managers and security officers in covering shifts as needed
- Complete weekly training for new and existing employees on post orders and company directives
- Routinely perform post checks, uniform standards, and guard card requirements
- Supports operations mangers in recruiting, by interviewing 5 candidates weekly.
Security Operation Center Specialist
Allied Universal Security Services
07.2019 - 01.2020
- Monitor surveillance cameras for 150 properties of luxury high rise buildings and commercial properties using exacq Vision software
- Respond to all security and safety emergency events, physical security system alarms, fire panels, intercoms, and emergency communication system
- Monitor several screens while actively using symmetry system card access control for tenants and employees
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
- Assist company employees in all concerns that pertain to safety and security
- Monitor travel safety and security of company's employees
- Familiarity with innovative security systems, including AI-powered monitoring, video analytics, and access control systems
- Excellent problem-solving and critical-thinking abilities in high-pressure situations
- Exceptional communication skills for effective coordination and collaboration within a team
- Detail-oriented with a focus on monitoring, analyzing, and responding to security events promptly
Front Desk Security
Allied Universal Security Services
01.2019 - 07.2019
- Managed internal and external high rise building access control for tenants, employees, and vendors, while providing excellent customer services
- Daily activity report of crime demographics and events
- Monitoring surveillance cameras for suspicious activity around the building.
Logistics Management Specialist
Shift
05.2018 - 01.2019
- Working closely with operations to ensure timely staging for incoming and out coming vehicle shipments
- Generated documentation and information required for customer shipments.
- Transporting vehicles to various from South San Francisco to Fremont daily
- Perform lot audits on a regular basis and to resolve incorrect vehicle locations.
- Managed warehouse operations, ensuring accurate and timely order fulfillment.
- Implemented real-time tracking systems to increase visibility of shipments and improve customer satisfaction levels.
Hotel Front Desk Agent
Best Western Hotel
03.2017 - 09.2017
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
Medical Receptionist
Helix
01.2016 - 03.2017
- Answer telephones, takes messages, and provides information.
- Provide support services to patients and medical staff. Schedules appointments and admissions as required.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Greets and registers in a prompt,pleasant, and helpful manner. Verifies necessary information and updated patient records.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Security Guard Officer
Security Industry Specialists
06.2014 - 12.2016
- At apple flagship store
- Monitored access control of exterior and interior of the building
- Checked employee badges and personal bags upon entrance or exiting the store
- Daily report of alarms, general disturbances, and vendors
- Partners with loss prevention officers if needed assistant.
Andrews's International
04.2013 - 04.2014
- Conduct interior and exterior patrols within commercial buildings
- Secure all doors, exits, windows starting and ending of shift
- Foot patrol every hour to make sure site is secured with no trespassing report any suspicious activities
- Notify supervisor of any irregularities, safety hazards, or disturbance
- Daily activity report of shift activities.
Call Center Representative
AT&T
07.2011 - 08.2012
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Processed debit and credit card and electronic check payments.
Education
High School Diploma -
International Studies Academy High School
San Francisco, 06.2011
Skills
- Skills and Software
- Customer services
- PowerPoint excels
- Team leadership
- Eacq Vision software Symmetry Enterprise,
- Documentation Verification
- Communication Skills
- Team Collaboration
- Data Entry and Management
- Computer Skills
- Microsoft Office
- Microsoft Word
- Strong Organization
- Employer Relations
Summary of Qualifications
- Exceptional communication skills, both written and verbal, for effective client interactions.
- Ability to work independently and collaboratively within a team environment.
- Strong knowledge of HR policies, procedures, and best practices
- Excellent communication and interpersonal skills
- Proficient in HRIS systems and Microsoft Office Suite
- Proficient in identifying customer issues quickly and providing effective solutions, enhancing customer satisfaction.
- Comfortable using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to adapt to new technologies and procedures quickly, ensuring consistent service quality.
- Experienced in de-escalating conflicts and turning challenging situations into positive outcomes.
- Collaborative team player, adept at working with others to improve service processes and customer experience.
- Efficient in managing time and prioritizing tasks to meet customer needs promptly.
Timeline
Security Officer
Allied Universal Security Services
10.2023 - Current
HR Generalist
Aegis Security Investigation
09.2022 - 10.2023
Supervisor
Allied Universal
01.2020 - 09.2022
Security Operation Center Specialist
Allied Universal Security Services
07.2019 - 01.2020
Front Desk Security
Allied Universal Security Services
01.2019 - 07.2019
Logistics Management Specialist
Shift
05.2018 - 01.2019
Hotel Front Desk Agent
Best Western Hotel
03.2017 - 09.2017
Medical Receptionist
Helix
01.2016 - 03.2017
Security Guard Officer
Security Industry Specialists
06.2014 - 12.2016
Andrews's International
04.2013 - 04.2014
Call Center Representative
AT&T
07.2011 - 08.2012
High School Diploma -
International Studies Academy High School