Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Jahniya Gibson

Southbridge,MA

Summary

Resourceful and customer-focused professional with a strong background in customer service, remote support, and childcare. Adept at problem-solving, clear communication, and adapting to dynamic work environments. Passionate about delivering top-tier service, whether assisting customers remotely, resolving inquiries efficiently, or fostering supportive learning environments for children. Recognized for my ability to multitask, stay organized, and handle challenges with patience and professionalism. Seeking a role where I can bring my expertise in customer relations, virtual assistance, and childcare support to make a meaningful impact.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon
10.2024 - 12.2024
  • Identified and resolved issues with customer orders and totes, ensuring seamless order fulfillment.
  • Maintained high attention to detail when labeling packages and verifying order accuracy before processing.
  • Worked cross-functionally with teams to achieve operational targets and maintain workflow efficiency.
  • Managed the transfer of materials across warehouse, manufacturing, and production areas.
  • Developed strong problem-solving skills by troubleshooting order and shipment discrepancies.

Associate

Panera Bread
06.2022 - 07.2024
  • Provided high-quality customer service through daily interactions and problem resolution.
  • Trained new employees on customer service techniques and operational procedures.
  • Assisted in sales floor operations, including greeting customers, stocking shelves, and inventory management.
  • Engaged with customers to identify needs and provide recommendations, enhancing their experience.

Hostess

Applebee's
09.2023 - 12.2023
  • Managed restaurant rotation and guest seating, ensuring smooth operations during peak hours.
  • Maintained cleanliness and organization in the lobby and dining areas to enhance guest satisfaction.
  • Provided warm welcomes to guests, improving the overall dining experience.
  • Assisted servers and bussers during high-volume shifts by running food and clearing tables.
  • Trained new hosts on best practices for guest service and operational efficiency.

Intern

21st Century
07.2023 - 08.2023
  • Assisted teachers with academic support and summer activities for young children.
  • Effectively managed workload to meet deadlines and exceed expectations.
  • Contributed ideas and insights in team meetings and brainstorming sessions.
  • Applied classroom knowledge to real-world scenarios, gaining practical experience.
  • Developed strong organizational and time management skills by handling multiple tasks simultaneously.

Crew Member

McDonald's
11.2022 - 01.2023
  • Provided fast, friendly, and efficient service while preparing food orders to meet customer expectations.
  • Maintained a clean and organized kitchen, ensuring compliance with food safety and sanitation standards.
  • Worked in a high-paced environment, managing multiple orders while maintaining quality and accuracy.
  • Assisted with food prep, cooking, and assembly to ensure orders were completed promptly.
  • Collaborated with team members to maintain a positive and productive work environment.


Education

High School Diploma -

Southbridge High School
Southbridge, MA
06-2023

No Degree - Business Administration

Quinsigamond Community College
Worcester, MA
06-2025

Skills

  • Food Preparation
  • Student Engagement Experience
  • Warehouse experience
  • Effective Verbal and Written Communication
  • Warehouse safety
  • Correct labeling
  • Effective Issue Resolution
  • Basic math
  • Classroom Management
  • Load & Unload
  • Packaging
  • Hospitality
  • Service-Oriented Communication
  • Cleaning Experience
  • Employee Training
  • Classroom experience
  • Cleaning
  • Meal Preparation
  • Dining Experience Host
  • Kitchen Experience
  • Cooking
  • Applied behavior analysis
  • Food Service Management
  • Conflict management
  • Willing to learn
  • Effective Team Collaboration
  • Detail-Oriented Approach
  • Product packaging
  • Strategic Leadership Skills
  • Precision-Focused Approach

Certification

  • FEAST Certification, 12/01/24, Present, Food safety and Knowledge of how to properly and safely use kitchen equipment.
  • ECE, 10/01/24, Present, Achieving my CDC certificate, signifying my commitment to staying informed about public health practices.
  • ServSafe Manager, 12/01/24, 12/31/29
  • ServSafe Food Handler, 10/01/24, 10/31/27, Knowledge of proper food handling and safety procedures.
  • American Red Cross CPR/AED/FIRSTAID, 02/01/25, 02/28/27

Personal Information

Authorized To Work: US

Timeline

Fulfillment Associate

Amazon
10.2024 - 12.2024

Hostess

Applebee's
09.2023 - 12.2023

Intern

21st Century
07.2023 - 08.2023

Crew Member

McDonald's
11.2022 - 01.2023

Associate

Panera Bread
06.2022 - 07.2024

High School Diploma -

Southbridge High School

No Degree - Business Administration

Quinsigamond Community College

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Jahniya Gibson