Steven Pimentel
SOUTHBRIDGE,MA
Summary
Dynamic professional with expertise in small business operations and customer relations, honed as the owner of Pimentel Photography. Successfully enhanced brand presence through strategic planning and creative execution. Proven ability to build strong client relationships and deliver tailored solutions, increasing client satisfaction by over 20%. Skilled in project management and technical support.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
IT Technician
Pimentel Programming
01.2020 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Mentored junior programmers, enhancing their skill sets and fostering professional growth within the team.
- Analyzed existing codebases, recommending improvements based on industry best practices.
Owner
Pimentel Photography
01.2019 - Current
- Captured stunning visual narratives for diverse clients, enhancing portfolio and brand presence.
- Executed creative concepts for photoshoots, ensuring alignment with client visions and expectations.
- Coordinated logistics for events and sessions, optimizing workflow and resource allocation.
- Edited and retouched images using industry-standard software, delivering high-quality final products.
- Conducted client consultations to understand needs, resulting in tailored photography solutions.
- Developed marketing strategies to promote photography services, increasing visibility and outreach.
- Maintained an organized database of client information and project details for seamless management.
- Trained and mentored junior photographers, fostering their professional growth and skill development.
- Implemented effective social media campaigns to showcase work, engaging with potential clients.
Associate
Amazon
09.2025 - 11.2025
- Assisted in report generation to provide insights for team performance and operational efficiency.
- Coordinated project timelines and tasks to ensure timely completion of deliverables.
- Supported customer service initiatives by responding to inquiries and resolving issues promptly.
- Managed data entry tasks, ensuring accuracy and consistency in information records.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
Sales Associate
Walmart
09.2024 - 07.2025
- Assisted customers in locating products, enhancing overall shopping experience and satisfaction.
- Demonstrated extensive product knowledge to provide informed recommendations to customers.
- Executed promotional activities to increase sales and attract customer attention to featured items.
- Processed sales transactions accurately and efficiently at checkout, ensuring a smooth customer experience.
- Maintained organized inventory by restocking shelves and conducting regular counts.
- Collaborated with team members to optimize store operations and improve overall efficiency.
- Engaged customers through active listening, addressing inquiries, and providing solutions.
- Supported store merchandising efforts by arranging displays to highlight key promotions.
- Adapted to changing store needs and customer demands, demonstrating flexibility in duties.
- Coordinated with management to ensure accurate sales reporting and inventory levels.
- Resolved customer complaints professionally, maintaining positive relationships and loyalty.
- Facilitated a clean and safe shopping environment by adhering to store cleanliness standards.
- Engaged with customers to build rapport and loyalty.
Education
Graduate Certificate - Customer Service Satisfaction
Job Corps
Grafton, MA10-2016
High School Diploma -
Penn Foster Career School
Scranton, PA06-2016
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Client service
- Operations management
- Strategic planning
- Project estimating
- Technical support oversight
- AV technical support
- Technical support proficiency
- Technical support escalations
- Remote technical support
Timeline
Associate
Amazon
09.2025 - 11.2025
Sales Associate
Walmart
09.2024 - 07.2025
IT Technician
Pimentel Programming
01.2020 - Current
Owner
Pimentel Photography
01.2019 - Current
Graduate Certificate - Customer Service Satisfaction
Job Corps
High School Diploma -
Penn Foster Career School