Lauren Strauss
Mt Pleasant,UT
Summary
Encouraging manager and analytical problem-solver with talents for excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Energetic Field Tech with experience doing repair, installs, and updates. Committed to increasing sales and exceeding goals by delivering excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
That Guy Who Fixes Computers
03.2019 - 01.2025
- Responded to support and patiently walked individuals through basic troubleshooting tasks with positivity and professionalism
- Maintained office PCs, networks and mobile devices.
- managed day to day operations of the office, such as maintaining customer relations and managing inventory as well as work schedules
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and PCs.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Responded to customer requests for products, services, and company information.
Barista
The Coffee Depot
11.2020 - 11.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Applied creative problem solving to overcome unforeseen obstacles.
Education
GED -
Snow College
Ephraim, UTSkills
- Customer relations
- Office management
- Accurate Data Entry
- Technical Proficiency
- Workplace Professionalism
- Efficient Typing Skills
- Strong Work Ethic
Certification
- First Aid Certification - American Red Cross.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Accomplishments
Can consistently go without oxygen for less than 54.6 seconds
Was self sufficient at defecating at a young age and proficient at subsequent hand washing
Voted "best person in the universe" by maternal parentage
Languages
German
Limited Working
Portuguese
Limited Working
Timeline
Barista
The Coffee Depot
11.2020 - 11.2023
IT Technician
That Guy Who Fixes Computers
03.2019 - 01.2025
GED -
Snow College
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