Jahques Coltrane
McDonald’s
Aiken,South Carolina
4
years of professional experience
Dynamic professional with extensive experience at McDonald’s, excelling in employee training and customer service. Proven ability to enhance team performance and reduce turnover by fostering a supportive environment. Skilled in safe food handling and effective decision-making, consistently delivering results in fast-paced settings.
Work History
Crew Trainer
3 Years 11 Months- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and health guidelines during training sessions.
- Monitored crew performance, providing constructive feedback to improve service efficiency.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
Crew
4 Months- Assisted in food preparation and assembly, ensuring adherence to quality standards.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Operated kitchen equipment safely while following operational procedures for food handling.
Education
High School Diploma
Skills
Customer service
Employee training
Cash handling
Team leadership
Workplace safety
Decision-making
Safe food handling
Coaching and mentoring
Sanitation and cleaning
Problem-solving
Time management
Multitasking and organization
Team collaboration
Timeline
Crew Trainer
McDonald’s
09.2022 - CurrentRead More
Crew
Burger King
05.2022 - 09.2022Read More
Odyssey Online Learning
High School Diploma
Read More