Jahron Thomas

Dynamic IT professional with experience at Accenture Federal Services, excelling in network security and customer service. Proven ability to troubleshoot complex issues and ensure compliance with federal IT standards. Recognized for adaptability and attention to detail, effectively supporting over 500 end users in a fast-paced environment.

• CompTIA: A+, Security+, Network+, CySa+
• Coursera: Wireshark for beginners, Analyze traffic with TCP Dump

• Over 400 classroom hours of technical lectures and hands-on labs with a focus on CompTIA/Security certifications
• Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed.
• Trained in implementing and maintaining system security and configurations of organizations’ servers while providing IT support, including planning, software, and hardware configuration for end-users.
• Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems.
• Troubleshot hypothetical incidents by recording detailed information from the 'customer' and relaying it to the correct department for further assistance.
• Displayed strong judgment in prioritizing workload based on the needs of the business and end-users.
• Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure sustained internet connectivity.