Jahron Thomas
San Antonio
Summary
Motivated IT professional with a strong foundation in hardware, software, and cybersecurity principles. Skilled in troubleshooting, customer support, and learning new technologies quickly. Seeking an entry‑level IT role to apply technical knowledge, grow hands‑on experience, and contribute to a team‑focused environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Endpoint Support Intern
Accenture Federal Services
San Antonio, TX
06.2025 - 08.2025
- Provided Tier 1 and Tier 2 technical support to over 500 end users in a federal agency environment, including hardware troubleshooting, software installation, and peripheral management.
- Diagnosed and resolved issues related to Windows 10/11, MS Office Suite, VPN access, and remote desktop tools.
- Assisted in imaging and deploying laptops and desktops, ensuring security compliance in accordance with federal IT standards.
- Documented support tickets and tracked issue resolution in a ticketing system like ServiceNow.
Professional Truck Driver
Stevens Transportation
Dallas, Texas
11.2022 - 02.2023
- Inspected loads to ensure that the cargo is secure.
- Familiarity with vehicle systems, GPS tools, and other tech for route planning and tracking.
- Awareness of safety protocols, securing cargo, and driving responsibly to prevent accidents.
- Ability to meet delivery deadlines, and navigate difficult or unexpected road conditions.
Small Arms and Artillery Repairer (91F)
US Army
Killeen, Texas
08.2017 - 02.2021
- Performed routine equipment inspections and emergency operating procedures.
- Collaborating with teams, and providing clear maintenance reports and updates.
- Diagnosing complex issues and implementing solutions under pressure.
- Knowledge of secure handling and maintenance of sensitive equipment and weapons.
- Following military standards and procedures for the maintenance and repair of sensitive equipment.
Education
Associate of Science - Cybersecurity
ST Phillips College
San Antonio, Texas07.2025
Cyber Warrior Program
MyComputerCareer
Dallas, Texas08.2023
HVAC
Southern Careers Institute
San Antonio, Texas08.2022
Skills
- Network Security
- Adaptability
- Basic Networking
- Customer Service
- Team Collaboration
- Security Tools
- Network Protocols
- System security
- Attention to Detail
- Incident response
- Threat Analysis
- Security Practices
- Problem solving
- Time Management
Certification
- CompTIA: A+, Security+, Network+, CySa+
- Coursera: Wireshark for beginners, Analyze traffic with TCP Dump
Applied Training
- Over 400 classroom hours of technical lectures and hands-on labs with a focus on CompTIA/Security certifications
- Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed.
- Trained in implementing and maintaining system security and configurations of organizations' servers while providing IT support, including planning, software, and hardware configuration for end-users.
- Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems.
- Troubleshot hypothetical incidents by recording detailed information from the 'customer' and relaying it to the correct department for further assistance.
- Displayed strong judgment in prioritizing workload based on the needs of the business and end-users.
- Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure sustained internet connectivity.
Timeline
Endpoint Support Intern
Accenture Federal Services
06.2025 - 08.2025
Professional Truck Driver
Stevens Transportation
11.2022 - 02.2023
Small Arms and Artillery Repairer (91F)
US Army
08.2017 - 02.2021
Cyber Warrior Program
MyComputerCareer
HVAC
Southern Careers Institute
Associate of Science - Cybersecurity
ST Phillips College