Jahvel Pierce
Lake Park,GA
Summary
Dynamic and adaptable professional with experience in operations management, talent acquisition, and customer service. Skilled in leading teams, optimizing workflows, and building strong relationships. Proven ability to manage fast-paced environments while ensuring high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Operations Manager
Aspen Dental
01.2025 - Current
- Participated in a comprehensive leadership training program to prepare for senior-level roles.
- Oversaw day-to-day operations in a high-volume dental office, managing scheduling, staff, and patient flow.
- Implemented new digital systems for appointment scheduling and records, reducing wait times by 20%.
- Trained and mentored new hires, ensuring consistency in patient care and team performance.
- Worked directly with insurance providers to streamline claims, reducing billing errors by 15%.
- Coordinated maintenance and repairs for dental equipment to minimize operational downtime.
- Established a welcoming and patient-centered environment, improving customer satisfaction scores.
Staffing Recruiter
Heart to Heart Home Care
12.2023 - 02.2024
- Recruited and placed candidates to meet immediate client staffing needs across home care services.
- Reviewed applications, conducted interviews, and evaluated candidate qualifications.
- Ensured all employee files, documents, and compliance requirements were completed prior to onboarding.
- Collaborated with leadership to align staffing strategies with organizational goals.
- Developed partnerships with schools and community programs to build candidate pipelines.
- Represented the company at recruitment events, strengthening brand presence in NJ.
Talent Acquisition Specialist II
Comcast
03.2021 - 08.2022
- Specialized in recruiting for technical roles across the organization, including software engineering, networking, and IT support.
- Created and posted job advertisements to attract qualified talent nationwide.
- Sourced candidates through multiple platforms including LinkedIn Recruiter, job boards, and referrals.
Assistant Account Manager
Propark Inc.
10.2019 - 12.2020
- Supervised and supported teams of supervisors, attendants, and cashiers across multiple parking facilities.
- Handled customer concerns and service escalations with a focus on resolution and retention.
- Conducted performance evaluations and made recommendations for promotions, training, or corrective action.
- Collaborated on employee training programs, with emphasis on customer service excellence.
- Coordinated shuttle fleet maintenance and managed operational records and reporting.
Administrative Assistant
Mason Barrister
08.2019 - 10.2019
- Prepared proposals and memos for clients to support legal services.
- Organized documentation and maintained accurate filing systems.
Team Member
Jumpstart
08.2018 - 10.2018
- Provided educational support to preschoolers in literacy, numeracy, and creative expression.
- Collaborated with educators to create engaging lesson plans.
Cashier / Weekend Manager
Açaí Ya Later
11.2016 - 06.2018
- Managed weekend store operations including cash handling, inventory, and customer service.
- Prepared food orders and trained new team members.
Education
B.A. - Family Science and Human Development
Montclair State University
01-2027
High School Diploma - Theatre
High Technology High School
01.2018
Skills
- Operations Management
- Talent Acquisition
- Customer Service
- Recruiting
- Training & Development
- Project Management
- Microsoft Office
- Communication
- Team Leadership
- Organizational Skills
- Negotiation
- Time Management
- Client Relations
Timeline
Operations Manager
Aspen Dental
01.2025 - Current
Staffing Recruiter
Heart to Heart Home Care
12.2023 - 02.2024
Talent Acquisition Specialist II
Comcast
03.2021 - 08.2022
Assistant Account Manager
Propark Inc.
10.2019 - 12.2020
Administrative Assistant
Mason Barrister
08.2019 - 10.2019
Team Member
Jumpstart
08.2018 - 10.2018
Cashier / Weekend Manager
Açaí Ya Later
11.2016 - 06.2018
High School Diploma - Theatre
High Technology High School
B.A. - Family Science and Human Development
Montclair State University
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