Jahvon Mosquito
Brooklyn,NY
Summary
Dynamic Shift Supervisor at Sea Island with a proven track record in enhancing team productivity and customer satisfaction. Expert in inventory management and staff training, I successfully implemented workflow improvements and resolved customer complaints, fostering a positive service environment. Committed to operational excellence and workplace safety.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Sea Island
Brooklyn Ny
07.2023 - 10.2025
- Supervised daily operations to ensure compliance with quality standards.
- Trained staff on safety protocols and operational procedures.
- Monitored inventory levels, facilitating timely stock replenishment.
- Resolved customer complaints efficiently, enhancing service satisfaction.
- Implemented workflow improvements, increasing team productivity and efficiency.
- Conducted performance evaluations, providing constructive feedback to team members.
- Coordinated shift schedules to optimize labor resources and coverage.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintenance Supervisor
Maintenance on the Go
New York, NY
01.2020 - 04.2023
- Led maintenance team in executing preventive and corrective maintenance tasks for diverse equipment.
- Conducted regular inspections to ensure compliance with safety regulations and operational standards.
- Supervised [Number] employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
Concierge
Echelon Chelsea
New York, NY
02.2020 - 08.2022
- Delivered exceptional guest services, ensuring personalized experiences for residents and visitors.
- Coordinated transportation and reservation requests, enhancing convenience for guests.
- Managed communication between departments to resolve guest inquiries efficiently.
- Provided local area information, recommending attractions and dining options tailored to individual preferences.
- Oversaw concierge operations, mentoring junior staff on best practices in guest relations.
- Streamlined check-in and check-out processes, improving overall efficiency in front desk operations.
- Developed relationships with local vendors, securing exclusive offers for residents and enhancing community engagement.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Maintenance Manager
Pod Hotel
Brooklyn, NY
10.2018 - 01.2020
- Conducted regular inspections to identify potential issues before they escalated.
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Collaborated with other departments to verify completion of maintenance tasks.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Boys And Girls
Brooklyn, NY06.2007
Skills
Staff management
- Shift management
- Team supervision
- Scheduling coordination
- Schedule management
- Shift reporting
Staff training and development
Inventory management
Customer complaint resolution
Store opening procedures
Store closing procedures
Employee training
Workplace safety
Staff management
Timeline
Shift Supervisor
Sea Island
07.2023 - 10.2025
Concierge
Echelon Chelsea
02.2020 - 08.2022
Maintenance Supervisor
Maintenance on the Go
01.2020 - 04.2023
Maintenance Manager
Pod Hotel
10.2018 - 01.2020
High School Diploma -
Boys And Girls