Jah’Ziah Eady
Summary
Dedicated Customer Service Representative with a strong track record in fostering client relationships and driving customer satisfaction. Collaborative team player committed to enhancing company success through effective communication and partnership development. Proven ability to build rapport and support business growth.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Data Entry and Customer Service Representative
Ophtec USA Inc.
06.2025 - 08.2025
- Processed customer orders for medical devices digitally and orally, providing detailed product descriptions and promotional information.
- Entered 'Implantation Cards' patient files into Ophtec Clinical System, detailing surgery dates, serial numbers of Ringject medical devices, and hospital order history.
- Monitored inventory levels of Ringjects and entered serial numbers into the system.
- Packing and Shipping: Carefully storing and packing medical devices for patients, hospitals, and organizations purchasing Ringject and Enclavation needle devices from Ophtec
Mcdonald’s
Mcdonald’s
Fort Lauderdale
01.2024 - 03.2024
- Assisted customers with inquiries to enhance experience
- Proposed innovative ideas and solutions that improved team collaboration and results.
- Executed daily tasks with accuracy and efficiency to support operational goals.
Concession Stand Owner
Self-Employed
01.2019 - 01.2024
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty
- Managed food preparation in accordance with health and safety standards
- Processed cash and electronic transactions with accuracy, ensuring smooth financial operations
- Collaborated with team members to complete projects efficiently
- Developed resilience and problem-solving abilities in a fast-paced environment
Education
Bachelor of Science - BIOLOGY
Winston-Salem State University
Winston-Salem, NC 08.2024 - 05.2026
HIGH SCHOOL DIPLOMA -
Fort Lauderdale High School
Fort Lauderdale, FL 01.2024 - 03.2024
Skills
- Data entry
- Customer Service
- Data Management
- Attention to Details
- Data Analysis
- Problem-Solving
- Adaptability
- Team collaboration
- Cash Handling
Extracurricular Activities
Naval Junior Reserve Officer Training Corps (NJROTC), 9th-12th Grade, Gained leadership, discipline, and organizational skills Debate Team, 9th-12th Grade, Developed public speaking, critical thinking, and persuasive communication skills Student Government Association (SGA), 9th-12th Grade, Participated in school leadership and event coordination Leadership in Action (LIA) Community Service, 9th-12th Grade, Contributed to community-focused service projects, Demonstrated initiative and civic responsibility
Timeline
Data Entry and Customer Service Representative
Ophtec USA Inc.
06.2025 - 08.2025
Bachelor of Science - BIOLOGY
Winston-Salem State University
08.2024 - 05.2026
Mcdonald’s
Mcdonald’s
01.2024 - 03.2024
HIGH SCHOOL DIPLOMA -
Fort Lauderdale High School
01.2024 - 03.2024
Concession Stand Owner
Self-Employed
01.2019 - 01.2024