Jai Pola
Began career as a guest service expert, and within 7 months was given both cook training and trainer training. Now i work as a cross-trained guest service expert and cook with the training to properly train new team members.
As a guest service expert i am able to tend to guests' needs while maintaining consistent communication with the kitchen crew.
I am able to ensure food is both up to standard and correct based on customer requests.
As a cook i am able to ensure proper cooking procedure is followed, ensuring that food is made with consistency and quality. I maintain consistent communication with all team members so that all food is cooked to not only the company's standard, but the customers as well.
As a trainer i am able to tend to new team members and work around their strengths and weaknesses.
Work History
Cook
1 Year 1 Month- Coordinated with team members to complete orders accurately during Rush hours
- Easily adapts in intense or rapidly changing situations whether the start of rush hour or rapid changes in customer orders
- Maintains clean workstations to ensure top quality-standard service
- Ability to multitask while ensuring consistent standard
- Ensures stations stay well stocked so all crew members are prepared at all times
- Ability to communicate with all staff to ensure all customers' questions and concerns are handled appropriately
- Ability to keep levelheadedness even in busy environments
Trainer
1 Year 1 Month- Facilitated team member performance through support and guidance. to the best of their abilities
- Accessing trainees' progress and acknowledging weak-points
- updating any team members on new procedures and ensure proper procedure and protocol is followed
- supporting managers by identifying struggle points and recommending ideal development plans
- Coached employees on best practices to strengthen consistency and service quality.
Guest Service Expert
1 Year 7 Months- Processed payments, addressed guest needs, and fulfilled food orders promptly to uphold quality standards.
- Relayed guest requests to kitchen to enhance overall dining experience.
- Maintained clean and organized work environment to ensure consistent work speed and quality work
- Cross-trained to open, maintain, and close both front of house and back of house.