Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAI RIVARDE

Dallas,USA

Summary

Analytical and results-driven Operations Manager with a strong foundation in commercial real estate, SaaS platforms, and data-driven decision-making. Proven expertise in tenant engagement, product analytics, and workflow optimization using tools like SQL, Power BI, and HubSpot. Adept at translating customer insights into innovative product solutions, managing cross-functional teams, and improving user experience within real estate technology. Passionate about enhancing the renter journey through cutting-edge PropTech solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Operations Manager

JLL
Dallas, TX
07.2024 - Current
  • Led the implementation of HqO's REX Platform, leveraging data analytics to track tenant engagement and optimize workflows
  • Designed interactive dashboards to visualize tenant satisfaction metrics and inform decision-making
  • Improved operational systems and practices to ensure support for organizational missions and goals
  • Managed vendor contracts and collaborated with engineering teams to enhance leasing technology
  • Administered HubSpot CRM workflows, improving customer engagement and automating communication strategies
  • Partnered with cross-functional teams (engineering, product, and marketing) to enhance the tenant experience through innovative SaaS solutions

Portfolio Analyst

HPI
Dallas, TX
05.2023 - 07.2024
  • Conducted market research and data analysis, leveraging insights to refine property technology tools and customer engagement strategies
  • Developed reporting dashboards to track leasing activity and optimize operational efficiency
  • Utilized SQL and Power BI to extract insights on tenant behavior and propose product improvements
  • Supported cross-team collaboration, ensuring seamless execution of tech-driven workflow improvements

Community Engagement Marketing Lead

CBRE
Houston, TX
05.2022 - 04.2023
  • Partnered with product and marketing teams to develop strategies that improved user retention and leasing performance
  • Executed data-driven marketing campaigns, improving tenant engagement and brand visibility
  • Monitored and analyzed tenant experience data, translating insights into actionable recommendations for SaaS solutions

Property Operations Manager

Walker Realty
Houston, TX
06.2020 - 06.2022
  • Optimized lease administration workflows using real estate SaaS platforms, improving efficiency and data integrity
  • Created financial and operational reports that informed property management strategies
  • Spearheaded tenant engagement initiatives, increasing retention rates and optimizing customer satisfaction

Project Management Apprentice

Urban Institute
Remote, USA
08.2020 - 05.2022
  • Developed marketing strategies and analytical reports that enhanced organizational decision-making
  • Supported budget and financial tracking, aligning initiatives with strategic objectives
  • Worked cross-functionally to produce data-driven insights for internal teams

Education

Bachelors of Science - Business

Howard University
Washington, DC

Skills

  • Real Estate SaaS and CRM Tools: HubSpot, Salesforce, Yardi, Kardin, VTS
  • Process Improvement & Automation: KPI Tracking, Workflow Optimization, Agile
  • Product Management: Roadmap Development, Feature Prioritization, Stakeholder Collaboration
  • Project and Workflow Management: Asana, Trello, Mondaycom
  • Cross-Functional Collaboration: Engineering, Sales, Customer Success, and Marketing Teams
  • Data Analytics and Visualization: SQL, Power BI, Looker

Certification

  • RevOps Certification, HubSpot, 07/2023
  • Digital Marketing Certification, HubSpot, 07/2023

Timeline

Associate Operations Manager

JLL
07.2024 - Current

Portfolio Analyst

HPI
05.2023 - 07.2024

Community Engagement Marketing Lead

CBRE
05.2022 - 04.2023

Project Management Apprentice

Urban Institute
08.2020 - 05.2022

Property Operations Manager

Walker Realty
06.2020 - 06.2022

Bachelors of Science - Business

Howard University

Similar Profiles

CREATE PROFILE
JAI RIVARDE