Summary
Overview
Work History
Education
Skills
Timeline
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Jaiana Moore

Huntingdon Valley,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Associate Banker

Chase Bank
05.2021 - Current
    • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
    • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
    • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
    • Educated customers on features and benefits of banking products and services.
    • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
    • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
    • Executed wire transfers, stop payments and account transfers.
    • Counted, verified and handled bank deposits and armored car transactions.
    • Trained new hires on customer service policies and procedures.
    • Generated monthly reports on customer activity and customer feedback.
    • Referred customers to other banking departments for specialized services.

Branch Representative

Police And Fire Federal Credit Union
09.2020 - 05.2021
    • Determined customer requirements and expectations to recommend specific products and solutions.
    • Assisted customers with banking needs and inquiries.
    • Maintained friendly and professional customer interactions.
    • Monitored and verified suspicious activity on customer accounts.
    • Processed applications for new accounts.
    • Cross-sold credit cards, loans and other bank products.
    • Performed account maintenance by closing out accounts and changing customer addresses.
    • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Lead Teacher

Children Of America
09.2018 - 01.2020
    • Planned and implemented different daily activities to enhance overall development and growth of every student.
    • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
    • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
    • Conferred with parents about student progress to boost family involvement and enhance student support.

Administrative Assistant

Kmsyis Group
06.2015 - 09.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and maintained databases to track and record customer data.

Education

High School Diploma -

William Tennent High School
Warminster, PA
06.2018

Skills

  • Building Customized Solutions
  • Trust Funding
  • Strategic Planning
  • Creative Thinking
  • Cash Handling
  • Reviewing Documents
  • Team Collaboration
  • Employee Motivation
  • Staff Training
  • Money Handling Abilities
  • Research
  • Microsoft Word

Timeline

Associate Banker

Chase Bank
05.2021 - Current

Branch Representative

Police And Fire Federal Credit Union
09.2020 - 05.2021

Lead Teacher

Children Of America
09.2018 - 01.2020

Administrative Assistant

Kmsyis Group
06.2015 - 09.2018

High School Diploma -

William Tennent High School

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Jaiana Moore