JAIANN HASKINS
Ewa Beach,HI
Summary
Driven and hardworking individual with articulate communication skills and adept at building strong relationships. Strong organizational and multitasking skills, as well as an aptitude for technology.
Overview
7
7
years of professional experience
Work History
CIS Case Manager
Rainbow Health
01.2026 - Current
- Provide comprehensive case management services to individuals and families experiencing homelessness and housing instability, including clients with complex behavioral health, medical, and socioeconomic needs.
- Conducted client assessments and developed individualized Action Plans to address barriers to long-term stability, including housing, income, healthcare, transportation, benefits, and employment.
- Coordinate housing navigation and placement efforts, including referrals to permanent supportive housing, transitional housing, shelters, rental assistance programs, and other community-based resources.
- Collaborate with housing providers, behavioral health professionals, social workers, government agencies, community organizations, and other service providers to coordinate care and facilitate warm handoffs.
- Advocate for clients throughout housing and benefits processes, including assisting with applications, eligibility documentation, voucher requirements, intake appointments, and communication with housing programs.
- Advocated for clients throughout housing and benefits processes by assisting with applications, eligibility documentation, voucher requirements, intake appointments, and communication with housing programs.
- Complete VI-SPDAT and MAP assessments, HMIS documentation, client consents, progress notes, and other required case management documentation while maintaining accurate and timely records.
- Supported case-management operations through case consultation, resource sharing, and coordination with team members to address complex client needs.
Customer Service Representative (REMOTE)
Sheree Miguel Fashion
01.2025 - 02.2026
- Communicated effectively with customers through verbal and written interactions, enhancing customer satisfaction.
- Utilized strong organizational skills to manage multiple orders simultaneously while meeting customer expectations.
- Managed multiple orders simultaneously, ensuring timely fulfillment and positive customer experiences.
- Maintained accurate shipment records, contributing to timely delivery and improved customer trust.
- Demonstrated attention to detail while verifying product codes, quantities, sizes.
CCS Case Manager
Care Hawaii
03.2025 - 10.2025
- Collaborated in team meetings to develop and refine case management strategies for individual clients.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- Maintained comprehensive records of client progress and documented all interactions to ensure continuity of care.
- Created individualized service plans in collaboration with clients, families, and other professionals.
- Built strong relationships with clients, providing emotional support to enhance their engagement in the case management process.
- Implemented case management plans, provided assessments, and offered counseling and support.
Program Associate
The Pōpolo Project
08.2022 - 09.2023
- Coordinated event organization by procuring vendors and supplies through market research while ensuring compliance with Pōpolo Project policies and enhancing event quality.
- Served as the contract administrator for awarded vendors; resolved production, quality, payment, and other issues; finalized disputes, and closeouts.
- Collaborated with diverse partners to design collaborative events and facilitate community engagement through culture-based organizing.
- Administered contracts for awarded vendors, resolving production, quality, payment, and other issues, and finalizing disputes and closeouts.
- Collaborated with diverse partners to design engaging events that fostered community engagement and strengthened culture-based organizing efforts.
- Maintained accurate records of program activities and outcomes.
Member Services
The Wing
04.2019 - 03.2020
- Delivered comprehensive member services, greeting members, providing information on membership benefits and policies, and conducting new member orientations to enhance member experience.
- Supported event coordinators during events and completed all front desk closing procedures to maintain operational efficiency.
- Conducted training sessions for new employees on company policies and procedures related to Member Services.
- Coordinated with other departments to facilitate seamless operation of member services activities.
- Assisted event coordinators during events, and ensured all front desk closing procedures were completed effectively.
Education
M.A. - Marriage and Family Therapy Candidate
National University
San Diego12.2027
B.A. - Africana Cultural Studies
California State University
Northridge, CA05.2017
A.A. - Communications Studies
Santa Monica College
Santa Monica, CA05.2015
Skills
- Case management
- Case oversight
- Care coordination
- Case reporting
- Referral coordination
- Crisis intervention
- Care coordination strategies
- Community outreach
- Problem-solving
- Conflict resolution
- Time management
Timeline
CIS Case Manager
Rainbow Health
01.2026 - Current
CCS Case Manager
Care Hawaii
03.2025 - 10.2025
Customer Service Representative (REMOTE)
Sheree Miguel Fashion
01.2025 - 02.2026
Program Associate
The Pōpolo Project
08.2022 - 09.2023
Member Services
The Wing
04.2019 - 03.2020
M.A. - Marriage and Family Therapy Candidate
National University
B.A. - Africana Cultural Studies
California State University
A.A. - Communications Studies
Santa Monica College