Jaichandra Harripersaud
Summary
Dynamic professional with a proven track record at Diamond Fire and General Insurance, excelling in customer service and conflict resolution. Adept at analytical problem solving and fostering client relations, I effectively resolved disputes, enhancing customer loyalty and retention. Committed to delivering exceptional service while maintaining confidentiality and office efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Diamond Fire and General Insurance
07.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Office Assistant
P. Jagmohan
04.2020 - 06.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Youth Pastor
Association of Bible Churches
09.2016 - 03.2020
- Built lasting relationships with youth and parents or guardians.
- Collaborated with church leadership to develop strategies for growing the congregation's youth ministry program.
- Utilized various teaching techniques to effectively communicate biblical truths to young people in an engaging and relevant manner.
- Ensured a safe environment for all participants during activities by adhering to strict safety guidelines and protocols.
- Revitalized youth ministry by developing engaging programs and activities focused on spiritual growth.
Education
Associate of Arts - Theological Studies
Berbice Bible Institute
Berbice, Guyana 11-2022
GED -
Mahaicony Secondary School
Georgetown, Guyana 06-2014
Skills
- Customer service
- Active listening
- Analytical Problem Solving
- Accurate Data Entry
- Technical Software Proficiency
- Client relations
- Office Administration Support
- Call management
- Clerical support
Timeline
Customer Service Representative
Diamond Fire and General Insurance
07.2021 - 01.2023
Office Assistant
P. Jagmohan
04.2020 - 06.2021
Youth Pastor
Association of Bible Churches
09.2016 - 03.2020
Associate of Arts - Theological Studies
Berbice Bible Institute
GED -
Mahaicony Secondary School
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