Jaici Rodriguez
Ronkonkoma
Summary
Dedicated professional and adaptable individual with over a decade of experience providing care and support to children and families. Recently completed postpartum doula training, developing skills in empathy, active listening, and guidance. Seeking to bring these strengths into a customer service role where I can assist clients, resolve concerns, and contribute to a positive customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Postpartum Doula
The Arn Family
03.2022 - Current
- Supported new parents with newborn care, household management, and emotional guidance.
- Resolved challenges promptly while maintaining calm and professional demeanor.
- Developed strong organizational skills and attention to detail in sensitive situations.
Full-Time Nanny
Self-Employed
01.2016 - 03.2022
- Managed daily schedules, appointments, and household logistics efficiently.
- Delivered attentive and responsible care, demonstrating patience and adaptability.
- Communicated effectively with clients, maintaining professionalism at all times.
- Coordinated multiple tasks and responsibilities under tight timelines.
Customer Service and Event Coordinator
Once Upon a TreeTop
10.2015 - 10.2016
- Provided exceptional guest service in a busy children’s play and party center.
- Handled reservations, scheduling, and customer inquiries with professionalism
- Delivered a positive guest experience that consistently drove return business.
- Balanced front desk operations, payment processing, and customer needs efficiently.
Education
High School Diploma -
Hicksville High School
06-2016
Skills
- Customer Service & Client Relations
- Strong Communication & Interpersonal Skills
- Problem-Solving & Conflict Resolution
- Time Management & Organization
- Professionalism & Reliability
- Ability to Follow Detailed Instructions
- Decision-making support
- Active listening
- Problem resolution
Certification
- Postpartum Doula Certification, The Long Island Doula Association - October 2022
Timeline
Postpartum Doula
The Arn Family
03.2022 - Current
Full-Time Nanny
Self-Employed
01.2016 - 03.2022
Customer Service and Event Coordinator
Once Upon a TreeTop
10.2015 - 10.2016
High School Diploma -
Hicksville High School
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