Jaid Mendoza
Marietta,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Team Lead
Kroger
Powder Springs, GA
05.2023 - Current
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
Customer Service Representative
AllState
Marietta, GA
07.2022 - Current
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Patient Access Representative
Northside Hospital Atlanta
Atlanta, Georgia
04.2019 - 07.2022
- Interviews each patient or representatives to obtain complete and accurate demographic, financial and insurance information.
- View charges to determine financial estimates and collects appropriate co-pays/ and or deductibles.
- Makes corrections and updates patient account information in computer.
- Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances, clarifying special billing processes.
Cashier
Chick-fil-A
Marietta, GA
01.2017 - 04.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
Education
Some College (No Degree) - Radiology
Emory University
Atlanta, GA12-2026
High School Diploma -
Hillgrove High School
Powder Springs, GA05-2018
Skills
- Complaint resolution
- Report Generation
- Inbound Calling
- Data Collection
- Data Entry
- Appointment Scheduling
- Problem Resolution
- Customer Service
- Credit card payment processing
- Call Center Operations
Timeline
Customer Service Representative Team Lead
Kroger
05.2023 - Current
Customer Service Representative
AllState
07.2022 - Current
Patient Access Representative
Northside Hospital Atlanta
04.2019 - 07.2022
Cashier
Chick-fil-A
01.2017 - 04.2019
Some College (No Degree) - Radiology
Emory University
High School Diploma -
Hillgrove High School