Jaid Shupe
Summary
Experienced and motivated customer service professional with 4+ years in fast-paced retail and food service. Expert in team training, exceeding sales targets, and driving operational success. Strong communication, problem-solving, and multitasking skills. Proven ability to handle high-pressure situations, resolve customer concerns, and manage operations independently. Committed to delivering exceptional service and fostering teamwork for operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Lead
Old Navy
03.2024 - 11.2024
- Trained and supervised a team of cashiers to ensure efficient checkout processes and exceptional customer experiences
- Maintained high customer service standards in high-volume, fast-paced environments.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cashier and Stocking Associate
Walmart
12.2021 - 11.2022
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Trained new team members and led by example on the sales floor.
Cashier and Stocking Associate
Walmart
07.2023 - 02.2024
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Trained new team members and led by example on the sales floor.
Cashier and Drink Maker
Swig N' Sweets
06.2021 - 05.2022
- Followed all safety and sanitation procedures to maintain a clean and safe working environment
- Ensured cleanliness, food safety, and friendly service
- Supported team by taking on leadership roles and maintaining inventory.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma - General Studies
Tooele High School
Tooele05.2023
General Studies - Veterinary Technician
West Jordan High School
West Jordan05.2022
Skills
- Strong verbal communication
- Sales and inventory coordination
- Proficient in computer applications
- Cash management expertise
- Safe food service practices
- Collaborative teamwork
- Proficient in managing multiple tasks
- Proficient in POS system usage
Certification
- Food handlers permit
- Veterinary Technician Certificate
Timeline
Sales Lead
Old Navy
03.2024 - 11.2024
Cashier and Stocking Associate
Walmart
07.2023 - 02.2024
Cashier and Stocking Associate
Walmart
12.2021 - 11.2022
Cashier and Drink Maker
Swig N' Sweets
06.2021 - 05.2022
High School Diploma - General Studies
Tooele High School
General Studies - Veterinary Technician
West Jordan High School
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