Melissa Almonte
Pompano Beach,FL
Summary
Dynamic and bilingual professional with a proven track record in customer service and sales, notably at LA Fitness. Skilled in lead prospecting and sales closing, coupled with exceptional dependability and problem-solving abilities. Excelled in building customer loyalty and satisfaction, and understanding their needs. Experienced in personal strength training, following programs to meet goals and being in a gym environment.
Overview
4
4
years of professional experience
Work History
Front Desk
VoloFit
03.2022 - 09.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Sold merchandise using the POS system.
- Informed clients about class packages and any specials going on.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collected payments on POS.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Introduced clients to class coaches and talked about their goals.
- Touring the fitness studio and inform clients about class times.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
LA Fitness
02.2021 - 02.2022
- Prospected new sales leads from referrals and giving out day passes.
- Advised clients on memberships based of their needs.
- Followed up with clients to meet monthly goals.
- Discussed the membership process with all new and potential clients.
- Made daily outbound calls on new prospects.
- Received inbound calls regarding membership information, including any cancellations or renewals
Education
High School Diploma -
Pembroke Pines Charter Highschool
Pembroke Pines, FL05-2018
Skills
- Confidentiality
- Dependability
- Bi-Lingual
- Schedule appointments
- Time management
- Team player
- Leadership
- Lead prospecting
- Sales closing
- Cleaning proficiency
- Friendly
- Follow-up skills
Languages
Spanish
Native or Bilingual
Timeline
Front Desk
VoloFit
03.2022 - 09.2024
Sales Associate
LA Fitness
02.2021 - 02.2022
High School Diploma -
Pembroke Pines Charter Highschool
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