Ashley Dlugosz
Elevated guest satisfaction at Airport Marriott through skilled front desk management and exceptional customer service. Able to multitask. Maintained guest confidentiality.
Expert in office administration and communication, my initiative-taking approach ensures operational excellence.
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns.
Track record of maintaining calm and professional demeanor in high-pressure situations.
Work History
Front Desk
2 Years 5 Months- Enhanced customer satisfaction through better front desk service
- Kept the reception area inviting, boosting guest satisfaction.
- Increased satisfaction with efficient front desk operations.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Reconciling accounts - Balance daily transactions, cash drawers, and credit card batches.
- Posting charges: Add room charges, taxes, and incidental fees to guest folios.
- Running reports: Generate end-of-day financial and occupancy reports for management.
- Closing the day: Reset the hotel's computer systems for the next business date.