Jaida Jefferson

• Created and updated regular inventory reports and records.
• Analyzed inventory data to identify and address stock discrepancies.
• Motivated and managed performance, activities and responsibilities of Inventory Control Team.
• Maintained control of cycle counts, physical inventory and discrepancy research.
• Collaborated with other departments within facility to educate and understand how functions affect inventory.
• Traced item history to determine reason for discrepancies between inventory and stock control records.
• Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
• Assigned tasks to team members to complete within designated time frames.
• Performed data entry and completed proper paperwork.
• Recorded information, shortages, and discrepancies to keep records current and accurate.

• Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
• Enhanced functionality and appearance of website and repaired functionality issues.
• Tested and debugged site updates and prevented functional flaws from impacting public visitors.
• Completed domain name registrations and maintained website and web hosting account.
• Troubleshot issues with websites and fixed scripting and use issues.
• Proven ability to learn quickly and adapt to new situations.
• Provided front-end website development using WordPress, Hubspot, and other editing software.

This is a family owned online business that I taught myself how to create a website and manage.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
• Resolved customer inquiries and complaints from multiple channels with moderate supervision.
• Contributed ideas, decision-making skills and good judgment to achieve objectives.

• Answered inquiries from prospective customers regarding features of products and services offered.
• Utilized CRM software tools to track progress of each sale cycle stage.
• Developed key customer relationships to increase sales.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Answered incoming calls in a timely manner and provided accurate information on products and services.
• Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.