Jaida Swaine
Suffern,NY
Summary
Dedicated and customer-focused professional with hands-on experience in retail and front-desk roles, seeking a work-from-home Customer Service Representative position at Verizon. I excel at building positive relationships with customers, resolving inquiries efficiently, and maintaining a professional and approachable demeanor in every interaction. With strong communication skills, attention to detail, and the ability to learn new systems quickly, I am confident in my ability to support Verizon’s customers effectively while contributing to a smooth, high-performing remote team environment.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Hot Topic
2024 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Front Desk Receptionist
Drybar
2025 - 2025
- Assisted customers with inquiries and provided accurate information about products and services.
- Learned and utilized customer service software to log interactions and track resolutions.
- Handled customer complaints with empathy, ensuring a positive resolution experience.
- Collaborated with team members to improve response times and enhance service delivery.
- Adapted quickly to changes in procedures and product offerings for effective support.
- Maintained organized records of customer interactions for future reference and analysis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled multi-line phone system, directing calls efficiently to appropriate staff members.
Beauty Advisor
Sephora
2024 - 2025
- Engaged customers by providing personalized beauty consultations and product recommendations.
- Demonstrated product application techniques to enhance customer satisfaction and confidence.
- Assisted in maintaining visual merchandising standards to create an inviting shopping environment.
- Managed inventory levels, ensuring products were stocked and readily available for customers.
- Provided personalized beauty consultations to clients, enhancing product selection and satisfaction.
- Responded to customer inquiries and resolved issues promptly, contributing to positive shopping experiences.
Sales Advisor
Ardene
2023 - 2024
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Educated customers on product features, promoting informed purchasing decisions and driving sales.
- Monitored daily sales performance, identifying trends to support strategic decision-making for promotions.
- Trained new staff on sales techniques and operational procedures, enhancing team efficiency and effectiveness.
- Attended monthly sales meetings and quarterly sales trainings.
Education
High School Diploma -
Suffern High School
Suffern, NY06-2025
Certification - Makeup Artistry
The Makeup Academy Of Nyc
New York, NY01-2025
Skills
- Excellent verbal and written communication
- Proficient in customer support and issue resolution
- Strong organizational skills
- Cash handling & POS systems
Employee of the month
Recognized for exceptional customer service, teamwork, and reliability
Timeline
Sales Associate
Hot Topic
2024 - Current
Front Desk Receptionist
Drybar
2025 - 2025
Beauty Advisor
Sephora
2024 - 2025
Sales Advisor
Ardene
2023 - 2024
High School Diploma -
Suffern High School
Certification - Makeup Artistry
The Makeup Academy Of Nyc