Tiffany Neuls
Sanford,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
District Manager, Store Manager
Hot Topic, Inc, Topic, Inc
10.2018 - Current
- Experience with HRIS systems - Kronos, UKG and handling HR related issues daily
- Experience managing data and inputting information in Excel and other programs
- Manage payroll for 14 stores, always within 1% of the district’s allowed hours and top payroll performance in the company
- Maximize EBITDA through control of store payroll, supply spending, cash management, and analyzation of store reports, often achieving consistent performance in district
- Experienced project management - often advising different volume stores on productivity, efficiency, and leadership to achieve stellar results
- Able to develop multiple people at once to further their career by creating individual development plans, often filling positions internally
- Inspire teams to get behind initiatives, quickly adapting myself with little instruction - download of company app on the sales floor, omnichannel programs, selling behaviors and coming up with creative ways to give the best experience to internal and external customers
- Ensure compliance of company objectives through completion of store and LP recaps and hold teams accountable for performance
- #1 in the company for Spin to Win results- download of app and transaction creation in store #3 in ADT in the company YTD #3 in Hot cash coupon redemption YTD - a coupon that used to increase ADT
- YTD CSAT 94, NPS 79
- Experience with Medallia, Kronos Dimensions, UKG, Sharepoint, Looker
- Supervised 14 locations to enforce high-quality standards of operation
Store Manager
Hot Topic
01.2006 - 10.2018
- Managed multiple volume stores, often increasing each new store by more than 13% to LY
- Managed one of the top 10 volume stores in the company, increasing volume by $1 million in 5 years
- Developed 8 ASMs to become Store Managers
- Kept payroll in line with company expectation
- Decreased shrink in multiple locations
- Held team accountable for behaviors and issued documentation for performance management if necessary
- Managed store KPIs to be in line or above expectation: Loyalty, Ship to Store, ADT
- Ran conference calls with district when DM was unavailable
Assistant Manager
Claire’s, Inc
12.2000 - 01.2006
- Assisted store manager in all aspects of the business
Education
Bachelor of Arts - Organizational Communication
University of Central Florida
Orlando, FL06.2007
Associate of Arts -
Florida Gulf Coast University
Estero, FL06.2004
Skills
- Proficient in Microsoft Office including Outlook Excel, Powerpoint, etc
- Willing to complete all certifications necessary for position
- Customer Service Process Improvement
- Store Operations
- Retail Knowledge
- Customer Engagement Strategies
- Operational Efficiency
- Building Relationships
- Team Management
- Store Merchandising
- Profitability Assessments
- Performance Management
Accomplishments
- Developed regional visual standards
- Created weekly visual standards and procedures for 100+ stores
- Designed multiple Excel spreadsheets for store, district, and region use
- Excel sheets were primarily for tracking behaviors and KPIs
- Inspired a team of social media experts to create regional social media standards
- Created social media standards for 100+ stores to use to create more quality content
Timeline
District Manager, Store Manager
Hot Topic, Inc, Topic, Inc
10.2018 - Current
Store Manager
Hot Topic
01.2006 - 10.2018
Assistant Manager
Claire’s, Inc
12.2000 - 01.2006
Bachelor of Arts - Organizational Communication
University of Central Florida
Associate of Arts -
Florida Gulf Coast University
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