Alexis Clifford
Chicago,IL
Summary
Accomplished retail leader with over 10 years of experience managing high-volume operations and cross-functional teams. Proven expertise in P&L management, inventory control, and staff development within complex regulatory environments. Committed to upholding the highest standards of customer service and operational compliance, with a strong ability to drive KPIs and foster a positive, growth-oriented team culture.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager District Trainer
Dollar Tree
Chicago, IL
01.2020 - Current
- Trained staff on operational procedures and customer service best practices.
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Trained new managers on effective store operations and customer service strategies.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into the team.
- Provided ongoing coaching to managers in conflict resolution and team motivation techniques.
- Identified opportunities within each location's market area that could be leveraged by the company.
- Enforced corporate policies consistently throughout all stores while taking into account local regulations or laws.
- Trained new store managers on proper cash handling techniques, inventory control systems, and customer service practices.
- Provided mentorship and guidance to store managers in order to increase productivity.
- Provided feedback on employee performance reviews related to their roles as Store Managers.
- Scheduled weekly meetings with store managers to discuss strategies for improving sales, customer service, and overall operations of the stores.
Store Manager
Dollar Tree
Chicago, IL
07.2016 - 01.2020
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members on customer service standards and best practices.
- Coordinated inventory management and restocking procedures to maintain product availability.
- Oversaw cash management processes, including deposits and register balancing tasks.
- Resolved customer complaints promptly to ensure satisfaction and loyalty retention.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant Manager
CVS Pharmacy
Skokie, Illinois
02.2013 - 07.2016
- Supervised daily operations to ensure efficient pharmacy workflow.
- Managed inventory levels and ordered stock as needed.
- Trained and mentored new staff on pharmacy procedures.
- Assisted in managing daily store operations and staff scheduling.
- Implemented visual merchandising strategies to enhance product displays.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Coordinated with vendors to secure product availability at competitive prices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Walgreens
Chicago, IL
06.2008 - 02.2013
- Supervised daily operations to ensure efficient sales floor workflow.
- Managed inventory levels and ordered stock as needed.
- Trained and mentored new staff on company procedures.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations and staff performance in a fast-paced retail environment.
- Managed inventory levels and organized stock replenishment processes.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Maintained a neat, clean, organized work environment that meets company standards.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Implemented quality control measures to uphold company standards.
Education
Associate of Applied Science - Business
Harold Washington College
Chicago, IL 06.2008 - 05.2010
Skills
- Operational Management: P&L Management, Inventory Control, Regulatory Compliance, POS systems
- Leadership: Staff Training & Development, Performance Coaching, Conflict Resolution, Team Mentorship
- Customer Excellence: High-Volume Retail Service, Consultative Selling, Merchandising Standards
- Technical Skills: Microsoft Office Suite (Word,Excel, Outlook, PowerPoint), Retail Math, Data Analysis
- Regulatory Compliance: Experienced in adhering to strict industry-specific safety and legal standards
- Flexibility: Available to work nights and weekends as required by high-volume retail operations
- Physical Ability: Capable of performing all essential physical functions, including standing for extended periods and lifting/moving up to 50 pounds
Timeline
Store Manager District Trainer
Dollar Tree
01.2020 - Current
Store Manager
Dollar Tree
07.2016 - 01.2020
Assistant Manager
CVS Pharmacy
02.2013 - 07.2016
Assistant Manager
Walgreens
06.2008 - 02.2013
Associate of Applied Science - Business
Harold Washington College
06.2008 - 05.2010