Robert sager
Oregon
Summary
Results-driven professional with extensive experience in retail management and team development. Proficient in implementing training programs and optimizing inventory processes, contributing to improved service quality and operational efficiency across multiple store locations.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Store Manager District Trainer
Dollar General Store
Toledo
05.2023 - Current
- Trained new store managers on operational procedures and company policies.
- Oversaw inventory management and ensured stock levels met demand.
- Implemented training programs to enhance team performance and service quality.
- Conducted regular audits to maintain compliance with safety standards.
- Led team meetings to discuss store goals and operational improvements.
- Assisted in developing visual merchandising strategies for effective product displays.
- Addressed customer inquiries and resolved issues to improve satisfaction levels.
- Coordinated staff schedules to optimize coverage during peak hours.
- Assisted with recruiting efforts by conducting interviews with potential candidates.
- Created a comprehensive onboarding program for new store managers, including both technical and soft skills training.
- Provided guidance on how best to utilize promotional materials to increase sales at each location.
- Developed marketing plans tailored specifically towards each individual location based upon local demographics.
- Provided mentorship opportunities for high-performing employees who showed potential as future leaders within the organization.
- Evaluated current processes within stores and identified opportunities for improvement through process optimization initiatives.
- Implemented new technologies such as mobile POS systems into existing stores while educating staff on proper usage.
- Built relationships with vendors in order to secure discounts on merchandise purchases.
- Collaborated with regional directors to create an effective employee recognition program that encouraged positive behaviors among staff members.
- Conducted regular meetings with store managers to review performance metrics and provide feedback on areas of improvement.
- Maintained records of attendance, course completion, and other relevant information regarding trainings conducted throughout the district.
- Designed and delivered product knowledge training sessions for store managers, ensuring they had the necessary tools to answer customer inquiries accurately.
Store manager
Rite Aid
Toledo
07.2022 - 05.2023
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance team performance and service quality.
- Oversaw inventory management, including stock ordering and product displays.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Implemented promotional strategies to boost sales and customer engagement.
- Conducted regular staff meetings to communicate updates and foster teamwork.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Maintained a clean, organized store environment for improved shopping experience.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Organized promotional events to increase product awareness.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated POS system with new products and promotional offers.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Co manager
Walmart
Toledo
11.2003 - 04.2022
- Assisted in daily operations and ensured smooth workflow among team members.
- Managed inventory levels and coordinated restocking of merchandise and supplies.
- Trained new employees on store policies and customer service best practices.
- Oversaw cash handling procedures to maintain accuracy and security in transactions.
- Collaborated with management to implement promotional displays and marketing initiatives.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Conducted regular training sessions to improve team performance and service quality.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained inventory levels by ordering supplies and tracking sales.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Recruited new staff members through job postings, interviews, and references checks.
- Established procedures for handling returns and exchanges efficiently.
- Oversaw daily operations, maintenance, and administration of various properties.
- Ensured safety protocols were followed at all times.
- Monitored daily operations to ensure efficient workflow.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Created detailed reports summarizing store performance metrics.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Facilitated communication between departments, ensuring timely completion of projects.
- Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
- Coordinated promotional events that increased brand awareness within the community.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Developed store policies to ensure compliance with company standards.
- Ensured compliance with local health codes by conducting regular inspections of the premises.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Resolved conflicts between employees in a professional manner.
- Ensured compliance with health and safety regulations in the workplace.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Directed recruitment, hiring, and training of new staff members.
- Managed annual budgeting and forecasting, optimizing resource allocation.
Education
Marketing Education
Lake/ Penta Vocational School
Millbury , Ohio 09.1996 - 07.1999
Skills
- Employee training
- Visual merchandising
- Inventory management
- Customer relationship management
- Promotional strategies
- Team building
- Conflict resolution
- Performance evaluation
- Data analysis
- Effective communication
- Recruitment strategies
- Staff scheduling
- Coaching and mentoring
- Compliance management
- Operational efficiency
- Brand awareness
- Employee retention
- Merchandise planning
- Recruitment and hiring
- Store operations
- Cashiering
- Merchandise control
- Employee training and hiring
- Competition evaluation
- Coaching
- Employee coaching
- Employee engagement
- Purchasing and product sourcing
- Sales forecasting
- Customer engagement
- Shelf stocking
- Store leadership
- Loss prevention
- Vendor selection
- Sales training
- Manager training
- Distance learning
- Training delivery
- New employee training
- Multitasking Abilities
- Employee retention strategies
- Talent management
- Problem-solving
- Diversity and inclusion
- Team development strategies
- Individual trainings
- Team collaboration
- Task prioritization
Certification
Food safety license
Accomplishments
- Store manager of the year
Timeline
Store Manager District Trainer
Dollar General Store
05.2023 - Current
Store manager
Rite Aid
07.2022 - 05.2023
Co manager
Walmart
11.2003 - 04.2022
Marketing Education
Lake/ Penta Vocational School
09.1996 - 07.1999