Jaida Worthy
Manassas,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
LivinRite Home Health Service
01.2022 - 02.2023
- Contacted customers about potential service upgrades, new services and account changes.
- Processed orders and returns efficiently and accurately.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Participated in training sessions to enhance skills and knowledge.
- Conducted outbound calls for customer satisfaction surveys and promotions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Vector Security
11.2021 - 01.2022
- Maintain a positive attitude and calmly respond to customers’ questions to my best ability
- Resolve customer complaints
- Answer customers questions and escalate when needed
- Provide excellent customer service to ensure satisfaction
- Open customer accounts by recording account information
- Following up with clients or customers to check that they’re still satisfied with services.
Specialist Associate Relations
Food Lion
Manassas, VA
01.2018 - 11.2020
- Adapted communication style to diverse customer base effectively.
- Navigated multiple software applications while assisting customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conducted outbound calls for customer satisfaction surveys and promotions.
- Audited company's legal documents to verify compliant policies and procedures.
Education
Diploma -
Unity Reed High School
Skills
- Team player
- Leadership Skills
- Effective Communicator
- Strong Work Ethic
- Problem Solver
- Microsoft Suite
- Records Management
- Insurance Verification
- Medical Terminology
- Referral Verification
- Medical Charting
- Telephone Etiquette
- Office Administration
- Appointment Scheduling
References
- Parker Williams, (571) 606-1584
- Marika Schultz, (571) 778-9619
- William Garcia, (571) 393-5812
Timeline
Medical Receptionist
LivinRite Home Health Service
01.2022 - 02.2023
Customer Service Representative
Vector Security
11.2021 - 01.2022
Specialist Associate Relations
Food Lion
01.2018 - 11.2020
Diploma -
Unity Reed High School