Jaida E. Neufarth
City Of Saint Peters,MO
Summary
Proven Customer Service Representative at Chic-Fil-A, excelling in complaint resolution and active listening, leading to high customer retention and positive feedback. Skilled in multitasking across various roles, from point of sale to drive-thru, demonstrating exceptional problem-solving abilities and product knowledge. Achieved notable efficiency in handling high-stress situations, ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Chic-Fil-A
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer orders in prompt and friendly way.
- Managed high-stress situations effectively, staying professional while under pressure.
- Work effectively in multiple roles- point of sale, preparing orders, cleaning of dining room/bathrooms, drive thru.
Education
High School Diploma -
Francis Howell Central High School
Saint Charles, MO 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Problem-solving abilities
Complaint resolution
Timeline
Customer Service Representative
Chic-Fil-A
04.2022 - Current
High School Diploma -
Francis Howell Central High School
05.2001 -