Jaide Cooper
West Lafayette,IN
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in enhancing customer experience and team productivity. Skilled in inventory control and mentoring, I successfully implemented operational improvements that elevated service quality and resolved customer complaints effectively, fostering a positive environment and driving team success.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2022 - Current
- Supervised daily operations, ensuring efficient service and product quality.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels, facilitating timely restocking of supplies.
- Implemented operational procedures to improve workflow efficiency.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Swim Coach
Benton Eels Swim Team
06.2023 - 07.2024
- Organized team events, enhancing team cohesion and promoting sportsmanship among athletes.
- Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
Education
Bachelor of Arts - English
Arizona State University
Skills
- Problem-solving
- Customer experience
- Inventory control
- Time management
- Team building and leadership
- Mentoring and coaching
Timeline
Swim Coach
Benton Eels Swim Team
06.2023 - 07.2024
Shift Supervisor
Starbucks
10.2022 - Current
Bachelor of Arts - English
Arizona State University