Jaiden Arnaud
Apollo Beach
Summary
Dedicated medical receptionist with expertise in patient scheduling, front desk operations, and HIPAA compliance. Committed to enhancing patient experiences through streamlined processes and effective communication.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Northwell Health
Danbury, CT
01.2022 - 03.2026
- Streamlined front desk procedures, improving patient check-in times and overall experience.
- Managed patient scheduling and appointment confirmations, ensuring efficient clinic operations.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Processed patient insurance information, verifying eligibility and coverage accuracy.
- Trained new reception staff on office protocols and electronic health record systems.
- Implemented a follow-up system for patient inquiries, increasing satisfaction rates significantly.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Phlebotomist
Quest Diagnostics
Danbury, CT
02.2019 - 01.2022
- Performed venipuncture and capillary collection for diverse patient populations.
- Trained and mentored junior phlebotomists on best practices and techniques.
- Maintained accurate records of specimen collection and processing procedures.
- Adhered to safety protocols to ensure compliance with health regulations.
- Implemented quality control measures to enhance accuracy in lab results.
- Led initiatives to improve patient experience during blood collection procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Centrifuged blood samples as outlined in clinical protocols.
Education
Certified Phlebotomist - Health Care
Training Direct
Danbury, CT01.2019
Skills
- Patient registration
- Patient scheduling
- Front desk operations
- Medical terminology
- Outpatient care
- EMR EHR
- Medical charting
- Billing procedures
- HIPAA compliance
- HIPAA regulations
- Records management
- Office administration
- Office management
- Microsoft office
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Northwell Health
01.2022 - 03.2026
Phlebotomist
Quest Diagnostics
02.2019 - 01.2022
Certified Phlebotomist - Health Care
Training Direct