Jaiden Damon
Cincinnati,OH
Summary
Results-driven Senior Operations Analyst with over 6 years of exceptional leadership experience, showcasing a proven track record of optimizing organizational efficiency and productivity. Armed with strong analytical skills and a keen eye for detail, I thrive in high-pressure environments, strategically optimizing processes and resources to achieve optimal outcomes. Possessing a strong aptitude for critical thinking, I am adept at analyzing complex problems, streamlining processes, and driving sustainable growth. Committed to fostering a collaborative and cohesive team environment, I excel at motivating cross-functional teams to deliver superior results while maintaining strict adherence to timelines and budgets. As an adaptable and proactive operations professional, I am poised to make a significant impact in optimizing your organization's performance and exceeding operational goals.
Overview
9
9
years of professional experience
Work History
Senior Business Operations Analyst
Cng Holdings Inc.
Cincinnati, OH
10.2018 - Current
- Analyzed financial data and prepared reports for senior management.
- Identified process gaps in existing operations and developed solutions to address them.
- Designed training materials for staff members on how to use new systems or tools.
- Implemented process improvements through analyzing current workflows, identifying areas of optimization, and proposing alternatives.
- Created action plans to optimize business processes, resulting in increased efficiency and cost savings.
- Maintained an up-to-date database of all relevant information regarding business operations.
Operations Lead
TEMPOE
Cincinnati, OH
08.2017 - 10.2018
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Providing guidance and mentorship for junior staff members.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Resolving escalated issues involving customers, vendors or employees.
- Performing root cause analysis of any problems encountered in operations.
Client Experience Specialist
TEMPOE
Cincinnati, OH
06.2015 - 08.2017
- Maintained accurate records of client contact information and account history.
- Participated in brainstorming sessions focused on creating innovative ways to improve the overall customer experience.
- Analyzed customer feedback data to identify areas of improvement within the organization's processes or services.
- Ensured compliance with applicable laws and regulations related to client relations activities.
- Generated reports detailing client interactions and satisfaction levels.
- Created training materials for staff members focused on enhancing the customer experience.
Education
Some College (No Degree) - Business Administration And Management
Northern Kentucky University
Newport, KYSome College (No Degree) - Business Administration and Management
University of Phoenix
Tempe, AZSkills
- KPI Tracking
- Complaint Resolution
- Process Optimization
- Process Improvements
- Operational Efficiency
- Strong Analytical Thinking
- Policy Development and Enforcement
- Excel Proficiency
- Business Planning and Strategy
- Staff Development
Timeline
Senior Business Operations Analyst
Cng Holdings Inc.
10.2018 - Current
Operations Lead
TEMPOE
08.2017 - 10.2018
Client Experience Specialist
TEMPOE
06.2015 - 08.2017
Some College (No Degree) - Business Administration And Management
Northern Kentucky University
Some College (No Degree) - Business Administration and Management
University of Phoenix
Similar Profiles
Robin MonkRobin Monk
Senior Credit Risk Analyst at CNG Holdings Inc.Senior Credit Risk Analyst at CNG Holdings Inc.
Briana GarciaBriana Garcia
Assistant Store Manager at CNG Holdings, IncAssistant Store Manager at CNG Holdings, Inc
Yolanda BriscoYolanda Brisco
Branch Manager at Cottonwood Financial LLC/CNG Holdings Inc.Branch Manager at Cottonwood Financial LLC/CNG Holdings Inc.
Zach RebennackZach Rebennack
Data Analyst at 80 Acres Urban AgricultureData Analyst at 80 Acres Urban Agriculture
Ryan McGuffRyan McGuff
Global Manufacturing & Fabrications Buyer at GE AerospaceGlobal Manufacturing & Fabrications Buyer at GE Aerospace