Jaiden Hamilton
Ladson,SC
Summary
Reliable, energetic, and personable military veteran with five years of proven experience in the United States Navy, followed by two years in the restaurant industry and one and a half years in insurance. Accomplished measurable results in dynamic, fast - paced environments. Skilled in building customer relationships and understanding customer needs. Excellent strategic planning and problem-solving skills. Recipient of award for outstanding performance and professionalism. A structured military background combined with customer service and account management experience result in a well-rounded, highly adaptable employee.
Overview
8
8
years of professional experience
Work History
Account Manager
BNS Insurance Solutions LLC, Allstate Insurance
09.2022 - Current
- Utilized Microsoft Office, Outlook, and Performology to communicate, schedule, and manage tasks.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed over 50 inbound and outbound calls a day, along with emails and text message inquiries in a timely manner.
- Developed customized insurance plans for clients to help them protect their assets.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Server/Hostess/Food Preparation
TBS Tavern
06.2021 - 05.2023
- Demonstrated strong multitasking skills by managing serving, bartending, and food prep simultaneously without compromising service quality for up to 50 guests at a time.
- Cultivated warm relationships with regular customers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Machinist's Mate, Nuclear
US Navy
07.2016 - 06.2021
- Operated, maintained, repaired Naval Nuclear Propulsion plants and associated equipment.
- Coordinated various ship’s watchbills.
- Maintained thorough understanding of reactor, electrical, and mechanical theory involved with the operation of Naval Nuclear propulsion systems.
- Stepped up to temporarily fill Chapel Management position, where I scheduled appointments, maintained records, conducted training, and maintained oversight of 4 junior sailors to ensure the department ran smoothly during a gap in the billet.
Education
Bachelor of Science - Geology
College of Charleston
Charleston, SC05.2026
Machinist's Mate Nuclear Certification - Nuclear Propulsion
Naval Nuclear Power School
Goose Creek03.2018
Skills
- Account Servicing
- Schedule Management
- Customer Service
- Client Relationship Management
- Team Player
- Written and Verbal Communication
- Adaptability
- Multitasking
- Complex Problem Solving
- Self-Management
- Exceptional Organization
- Prioritizing workflows
Timeline
Account Manager
BNS Insurance Solutions LLC, Allstate Insurance
09.2022 - Current
Server/Hostess/Food Preparation
TBS Tavern
06.2021 - 05.2023
Machinist's Mate, Nuclear
US Navy
07.2016 - 06.2021
Bachelor of Science - Geology
College of Charleston
Machinist's Mate Nuclear Certification - Nuclear Propulsion
Naval Nuclear Power School
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