Jaiden Lewis
Gillette
Summary
Dedicated professional known for excellent organizational skills and attention to detail. Experience includes managing schedules, processing inquiries, and collaborating with diverse teams to achieve operational goals and enhance customer satisfaction.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Secretary
Mikes Auto Body
Jackson
2022.07 - 2026.01
- Managed scheduling and appointments for customer vehicle repairs.
- Coordinated communication between customers and repair technicians.
- Processed customer inquiries via phone, email, and in-person interactions.
- Developed customer profiles to identify appropriate
- Evaluated insurance claims for accuracy and completeness.
- Processed insurance claims forms to ensure timely payment from insurance companies or other responsible parties.
Restaurant Hostess
Cuttys Bar and Grill
Jackson
2022.11 - 2025.11
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed reservations using the restaurant's booking system.
- Assigned tables based on guest preferences and server availability.
- Maintained cleanliness and organization of the host station.
- Coordinated with kitchen and wait staff for smooth service flow.
- Assisted in training new host staff on procedures and standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Front Desk Receptionist
Snow King Hotel
Jackson
2021.02 - 2023.07
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed phone inquiries efficiently, directing calls to appropriate departments.
- Coordinated room assignments and check-ins for arriving guests daily.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Call Center Representative
Caliber
Rexburg
2020.03 - 2021.08
- Assisted customers with inquiries and resolved issues promptly.
- Managed high call volumes while maintaining professionalism and empathy.
- Utilized CRM systems to log customer interactions effectively.
- Participated in training sessions to enhance communication skills and product knowledge.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Jackson Hole High School
Jackson, WYSkills
- Communication strategies
- Problem solving
- Time management
- Attention to detail
- Multi-tasking proficiency
- Task prioritization
- Relationship building
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Organizational skills
References
References available upon request.
Timeline
Restaurant Hostess
Cuttys Bar and Grill
2022.11 - 2025.11
Secretary
Mikes Auto Body
2022.07 - 2026.01
Front Desk Receptionist
Snow King Hotel
2021.02 - 2023.07
Call Center Representative
Caliber
2020.03 - 2021.08
Jackson Hole High School