Jaiden Matthews
Plano
Summary
Results-driven supervisor with extensive experience in team leadership and workflow optimization. Proven ability to enhance performance metrics through effective mentoring and problem-solving strategies. Known for developing high-performing teams that consistently exceed organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Supervisor
Brightpath solutions
New Castle
01.2025 - 08.2025
- Supervised a team of five administrative staff members, delegating daily tasks and monitoring performance.
- Trained new employees on office systems, scheduling procedures, and customer service standards.
- Oversaw scheduling, payroll entry, and supply management to ensure smooth office operations.
- Supported management with reports, correspondence, and workflow improvements.
Administrative Assistant
Bayview Medical Center
New Castle
03.2023 - 05.2024
- Facilitated patient interactions and call handling, ensuring appointments were scheduled accurately.
- Accurately updated and managed patient records, ensuring compliance with confidentiality standards, and attention to detail.
- Prepare correspondence, reports, and documentation to support daily medical office operations.
- Coordinate staff calendars, and resolve scheduling conflicts.
- Assist with insurance, billing, and front desk support.
Operations Team Supervisor
Keystone Management services
Newark
06.2021 - 04.2024
- Managed a team of 8, coordinating tasks, and ensuring projects were completed on time and within standards.
- Developed and implemented new workflows that improved productivity and reduced errors by 35%.
- Trained, coached, and motivated team members to enhance performance and personal growth.
- Served as a liaison between departments to resolve operational challenges and maintain smooth communication.
Education
Vocational Certificate - Team Management
Oakwood Career Institute
Oakwood, GA06-2023
Skills
- Microsoft Office Suite
- Scheduling and calendar management
- Workflow optimization
- Data entry and record keeping
- Reporting and documentation
- Project coordination
- CRM and database management
- Team leadership
- Problem solving
- Communication
Certification
- Leadership or team management workshops
- Microsoft office specialist (Excel, Word, Outlook)
Accomplishments
- Employee of the Month / Quarter
- Recognition for improving team efficiency or work flow
Affiliations
- Volunteer leadership : Coordinated community events, fundraisers, or youth programs.
- Workshops / Training Programs: Attended management, leadership or project coordination workshops,
Languages
English
Full Professional
References
References available upon request.
Timeline
Office Supervisor
Brightpath solutions
01.2025 - 08.2025
Administrative Assistant
Bayview Medical Center
03.2023 - 05.2024
Operations Team Supervisor
Keystone Management services
06.2021 - 04.2024
Vocational Certificate - Team Management
Oakwood Career Institute