Jaiden Moats
Dallas,Tx
Summary
Goal Oriented To obtain a position that offers many opportunities for growth and development that will enhance my existing knowledge. In return, I will give my very best to the company so it can achieve its goals and aspirations to continue future success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Kroger
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Veterinarian Assistant
Willow Brook Animal Hospital
12.2021 - 02.2024
- Enhanced record-keeping accuracy, ensuring precise health tracking for over 300 animals.
- Boosted treatment efficiency by 20% through improved procedural methods.
- Supported veterinary staff in critical care, aiding in the recovery of injured animals.
- Implemented a new diet monitoring system that improved animal health outcomes.
- Analyzed and optimized cleaning protocols to maintain a sterile environment.
Customer Representative
Edible Arrangements
07.2021 - 11.2021
- Meticulously arranged high-quality fruit baskets, ensuring product excellence and consistency.
- Enhanced customer satisfaction by delivering flawless fruit basket designs.
- Assisted team to meet tight deadlines for arrangement deliveries, boosting efficiency.
- Expedited arrangement delivery, significantly improving team output.
- Supported team dynamics to foster a collaborative work environment.
- Skillfully navigated delivery routes to ensure timely arrivals.
Animal Care Specialist
Texas Humane Heroes
03.2021 - 05.2021
- Monitored and documented animal health, ensuring accurate care and training adherence.
- Supported team in daily care routines, improving overall efficiency and animal satisfaction.
- Implemented new training techniques, significantly enhancing animal behavior and adaptability.
- Eagerly engaged in animal exercise programs, boosting physical health and social skills of pets.
- Enhanced animal training protocols, leading to improved behavioral outcomes.
Education
Bachelor - Biology
The University of Texas At Arlington
Certified in Small Animal Veterinary Assistant - undefined
Cedar Valley College
07.2025
Associate - Science
Dallas College
Dallas, TX05.2023
Skills
- Ability to work well with both internal and external customers
- Strong work ethic and time management
- Willing to take on extra responsibilities to get work done
- Analytical skills and excellent organizational skills
- Excellent Communication Skills (verbal and written)
- Ability to manufacture inbound / outbound calls
- Experience in MS Word, Excel, MS Outlook, PowerPoint
- Ability to maintain inventory control
- Ability to provide safe animal handling and restraint methods
- Capability to execute basic care to animals in a kennel: which includes bathing, feeding, grooming, and exercising them
- Knowledge of methods and techniques for providing on-site emergency medical services
- Self-Motivated & Team Orientation
- Ability to preform lab work
- Ability to administer medications
- Account updating
- Medical terminology
- Document control
- Team development
- Data collection
- Appointment scheduling
- Creative problem solving
- Multitasking and organization
- Call center experience
- High-energy attitude
Timeline
Customer Service Representative
Kroger
06.2024 - Current
Veterinarian Assistant
Willow Brook Animal Hospital
12.2021 - 02.2024
Customer Representative
Edible Arrangements
07.2021 - 11.2021
Animal Care Specialist
Texas Humane Heroes
03.2021 - 05.2021
Certified in Small Animal Veterinary Assistant - undefined
Cedar Valley College
Bachelor - Biology
The University of Texas At Arlington
Associate - Science
Dallas College