Experienced with behavior analysis, focusing on individualized intervention plans to improve clients' social and communication skills. Utilizes positive reinforcement and behavior tracking to support goal achievement. Strong understanding of data collection and analysis to refine intervention strategies.
Work History
Behavior Technician
4 Months
Apex Pediatric Therapy Services | 06.2026 - Current
Implemented individualized behaviour intervention plans to enhance children's developmental skills.
Collaborated with multidisciplinary teams to ensure consistent application of therapeutic techniques.
Monitored and recorded behavioral data to assess progress and adjust strategies accordingly.
Developed engaging activities that promoted social interaction and communication among clients.
Provided direct support during therapy sessions, fostering a positive learning environment.
Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Restaurant Waiter
2 Years 5 Months
Chillis | 05.2024 - Current
Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints.
Greeted patrons at assigned tables, addressing questions and requests to enhance overall dining experience.
Greeted patrons at assigned tables and promptly addressed questions and requests.
Multi-tasked effectively while managing multiple tables simultaneously during peak hours.
Handled challenging customer interactions professionally by remaining calm under pressure.
Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware.
Supported onboarding of new staff and training of new wait staff.
Cultivated strong relationships with regular customers by recalling their preferences for food and drinks, fostering loyalty.
Assisted with orientation and training of new wait staff.
Campus Manager
8 Months
University Tees | 01.2024 - 09.2024
Facilitated communication among faculty members, administrators, and stakeholders to enhance collaboration.
Cultivated relationships with university departments, leading to successful collaborative projects.
Formulated policies for governing the use of campus facilities by outside organizations.
Maintained comprehensive records of campus activities, supporting the creation of detailed annual reports.
Maintained up-to-date records of all campus activities for use in annual reports.
Responded quickly to meet customer needs and resolve problems.
Focused on learning new skills and staying updated with industry changes.
Participated in ongoing training to enhance own job skills and knowledge.
Babysitter
3 Months
At home | 05.2024 - 08.2024
Remained alert at all times to ensure the safety of each child under my supervision.
Displayed patience and understanding to effectively resolve challenging situations involving children.
Demonstrated ability to provide a safe and secure environment for children of all ages.
Ensured children's safety through constant supervision during activities.
Entertained and engaged with children using games, crafts, and other activities.
Displayed patience and understanding when dealing with difficult situations involving children.
Developed trusting relationships with parents and adhered to adult instructions regarding child supervision.
Listened attentively to the concerns of parents and guardians about their child's wellbeing.
Encouraged positive behavior through effective redirection and positive reinforcement techniques, fostering a supportive atmosphere.
Customer Service Representative
1 Year 6 Months
Marshall's | 12.2020 - 06.2022
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted products and services to customers during account management and order calls, enhancing customer engagement.
Investigated and resolved customer inquiries and complaints quickly.
Listened to customers, addressed concerns promptly, and escalated major issues to supervisor to maintain service quality.
Responded to customer requests for products, services, and company information.
Resolved customer inquiries and complaints efficiently, ensuring satisfaction and fostering loyalty.
Encouraged customers to apply for the store's credit card.
Customer Service Representative
7 Months
TCBY | 04.2020 - 11.2020
Strictly followed sanitation and food safety guidelines set by regulatory agencies and company.
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Cultivated positive customer relationships to enhance overall service experience.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Executed cash transactions and managed point-of-sale operations to support dining room staff during peak service periods.
Restocked supplies and prepped additional ingredients during downtime to ensure readiness for busy service periods.
Education
Bachelor of Science - Psychology
Grand Valley State University | Allendale, MI, US | 05-2026
Relevant Coursework: Behavioral Neuroscience, Early Childhood Development
Awards & Honors: Deans List 2024 & 2026
Minor - Criminal Justice
Grand Valley State University | Allendale, MI, US | 05-2026
General
Minooka Central High School | IL, US | 05-2022
Skills
Behavioral Support
Data Analysis
Report Writing
Crisis Management
Client support
Customer Service
Sales Expertise
Staff Training
Listening skills
Active listening techniques
Diverse Communication
Presentation Development
Collaborative Documentation
Time Management
Problem-solving
Microsoft Outlook
Certification
Food Handler Certificate, Alcohol Server Certificate