JAIDEN SIMONE
Santa Clarita,CA
Summary
I have built a lifelong career in customer service-focused industries, developing strong communication, organization, and problem-solving skills. I am currently transitioning from my role as a licensed massage therapist to pursue a more stable, long-term career in the travel industry. My experience managing client relationships, scheduling, and personalized service translates well into a travel consultant role. Having known Deanna Szabo for nearly ten years, I have long admired her career with AAA and the meaningful work she did helping clients plan memorable and stress-free travel experiences. Inspired by her example, I am eager to apply my strong organizational skills, attention to detail, and passion for helping others to a lifelong career in travel planning with AAA.
Overview
7
7
years of professional experience
Work History
Owner & Client Services Manager
Awakened Healing
Santa Clarita, CA
08.2024 - 01.2026
- Used booking and scheduling software to organize reservations and keep schedules running smoothly
- Created lasting client rapport by understanding individual needs and following up regularly
- Managed payments, invoicing, records, and day-to-day client communication with care and attention to detail
- Coordinated promotions, special offerings, and scheduling details to improve booking flow and client experience
- Processed credit and debit payments and handled confidential information with discretion.
Receptionist/Massage Therapist
Soma Cura Wellness Center
Grand Island, NY
09.2022 - 02.2024
- Scheduled appointments and managed a steady volume of calls and client inquiries
- Assisted clients in selecting services based on their needs and preferences
- Built one-on-one relationships with clients through clear communication and consistent follow-up
- Provided reliable customer service and addressed questions or issues in a timely manner
Administrative Assistant / Receptionist
Invision Health Brain & Spine Center
Williamsville, NY
01.2020 - 09.2022
- Coordinated patient scheduling and appointment management for multiple healthcare providers.
- Managed medical records and ensured compliance with privacy regulations.
- Prepared and maintained office documents, files, and reports for staff access.
- Assisted in billing processes and verified insurance information for patients.
Shift Supervisor
Bob Evans Restaurants
Buffalo, NY
07.2019 - 01.2020
- Trained new team members on policies and procedures.
- Managed staff schedules to align with peak service hours.
- Resolved customer complaints effectively to maintain satisfaction.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Associate (A.A.S.) - Applied Science
Niagara County Community College
Skills
- Booking Software and Calendar Management
- Itinerary Coordination
- Client Needs Assessment
- Payment Processing
- Sales Support
- Attention to Detail
- Client follow-up
- Record keeping
- Customer relationship management
- Documentation management
- Effective communication
- Adaptability in service
- Time management
- Complaint resolution
References
Deanna Szabo, Retired AAA Santa Clarita Travel Agent, 661-904-1546
Timeline
Owner & Client Services Manager
Awakened Healing
08.2024 - 01.2026
Receptionist/Massage Therapist
Soma Cura Wellness Center
09.2022 - 02.2024
Administrative Assistant / Receptionist
Invision Health Brain & Spine Center
01.2020 - 09.2022
Shift Supervisor
Bob Evans Restaurants
07.2019 - 01.2020
Associate (A.A.S.) - Applied Science
Niagara County Community College