Jaiden Smith
Mankato,MN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Panera Bread
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Kwik Trip
03.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Technology Sales Specialist
Market Source
05.2022 - 12.2022
- Optimized pricing strategies by conducting comprehensive competitor analysis within the marketplace.
- Delivered engaging presentations to potential clients, showcasing the value proposition of technology offerings clearly.
- Increased technology sales by identifying customer needs and presenting tailored solutions.
- Worked closely with partners to create customized solutions that catered specifically to client needs.
Education
Bachelor of Arts - Marketing
Minnesota State University - Mankato
Mankato, MN12.2025
High School Diploma -
Robbinsdale Cooper Senior High School
New Hope, MN06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Payment Processing
- Microsoft Outlook
- Microsoft Excel
- Product Sales
Accomplishments
-Iron Phi (Raised $1000 towards ALS charity by partaking in a sporting challenge)
Timeline
Customer Service Representative
Panera Bread
01.2024 - Current
Customer Service Representative
Kwik Trip
03.2023 - 09.2023
Technology Sales Specialist
Market Source
05.2022 - 12.2022
Bachelor of Arts - Marketing
Minnesota State University - Mankato
High School Diploma -
Robbinsdale Cooper Senior High School