Jaiden Torres

• Manage all daily store operations, including opening and closing procedures, register cash-in/cash-out, and end-of-day reconciliation.
• Create and maintain weekly staff schedules, oversee payroll, and ensure accurate timekeeping.
• Plan, organize, and execute in-store activations and brand collaborations, aligning presentation with brand aesthetics and customer experience.
• Act as an HR lead, promoting a respectful, productive, and healthy work environment.
• Resolve operational issues and customer concerns through calm, solution-oriented problem-solving.
• Trusted with processing invoices, reviewing and completing manifests, and maintaining compliance documentation.
• Maintain high standards of store appearance, merchandising, and professionalism consistent with fashion and lifestyle retail expectations.

RETAIL & OPERATIONS SKILLS

• Fashion & Lifestyle Retail Operations
• Dispensary Management
• In-Store Activations & Brand Events
• Visual Standards & Store Presentation
• Scheduling & Payroll
• Cash Handling & Reconciliation
• Customer Experience & Client Relations
• HR Support & Team Leadership
• Inventory, Manifests & Invoicing
• Problem-Solving in High-Traffic Environments

• My responsibilities at Madison Square Garden include screening guests with metal detectors and wands, running bags through the X-ray machine, and directing guests to their designated theater. Additionally, I supervise overnight load-in/load-out operations, ensuring that all staff members entering the site are properly credentialed.

• I've learned vital skills such as Confident Leadership and Customer Service Care. I'm a trusted Full Time Employee answering phone calls professionally and sending proper formatted emails, as well as printing out and highlighting important information. I am trusted and carefully selected to work multiple special events that require me to Escort/ supervise Large Groups, as well as commencing Exterior and Interior Patrols all around the Stadium from the outside all the way from the inside. I as well have been trusted to work the command center inside Yankee stadium that required my full attention to notify any suspicious activity. I would like to include that I've been trusted to work a parking garage connected to Yankee Stadium, that required me to check cars as well as checking names on a list to accept vip's into the parking garage. A similar Post I've worked was the player's parking lot, allowing Yankee Players, Yankee Coaches, Yankee Trainers and etc into their own parking garage. My Main Post at Yankee Stadium is opening and closing the HardRock Cafe, as well as supervising officers screening guests through our X-Ray and metal detectors.

• I successfully organized and categorized documents in both alphabetical and numerical order to ensure easy access and efficiency. Additionally, I drafted and sent out well-structured emails to communicate important information to students on campus. I also maintained and updated real-time inventory records using Google Slides, ensuring that all information was accurate and up to date.