John Mark Malijan
Little Rock,AR
Summary
Dedicated Guest Service Provider with 7 years of experience in hospitality, excelling in anticipating and meeting guest needs to ensure a memorable experience. Skilled in resolving customer complaints promptly, resulting in high satisfaction ratings. Adept at developing lasting customer relationships, leading to repeat business. Proficient in food safety regulations, maintaining high service standards during fast-paced operations, and explaining expectations to trainees. A proactive and friendly professional with a positive attitude, adept at multitasking and embracing new challenges.
Overview
7
7
years of professional experience
Work History
Store Manager
Panda Express
Little Rock, AR
01.2025 - Current
- Led daily operations, ensuring efficient service delivery and guest satisfaction.
- Streamlined scheduling processes, enhancing workforce efficiency and productivity.
- Developed staff training programs to enhance employee performance and retention.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Implemented cost-control measures, reducing waste and improving profit margins.
Food Server
JW Marriott
Clearwater, United States
04.2023 - 12.2024
- Provided excellent customer service by anticipating and responding to guest needs
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Resolved customer complaints in a timely and efficient manner, leading to a high customer satisfaction rating
- Delivered exceptional guest service, resolving inquiries and complaints efficiently.
Food Server
Arthur's Prime Steakhouse
Little Rock
10.2020 - 03.2023
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained professional demeanor during interactions with customers and co-workers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Explained goals and expectations required of trainees.
KITCHEN STAFF MEMBER
Aloft Hotel
New York
10.2019 - 06.2020
- Cleaned and sanitized frequently to maintain health code standards.
- Acquired new skills to support team and further accommodate customer needs.
- Received, rotated and replenished kitchen stock for team members.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
FOOD SERVICE WORKER
Red Jacket Beach Resort
Cape Cod
04.2019 - 10.2019
- Performed variety of duties related to food service.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
Education
Bachelor of Hospitality Management -
Lyceum of The Philippines
Laguna06.2018
Skills
- Customer Support
- Customer Service
- Food Safety
- Food Handling
- Safety Principles
- Knowledge of Hospitality
- Cooking Skills
- Hospitality Management
- Administrative Operations
- Customer Demand Planning
- Point-of-sale Systems
- Customer Satisfaction
- Cash Register Operation
- Ability to Multitask
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership and coaching
- Inventory control
- Recruiting and hiring
- Operations management
Timeline
Store Manager
Panda Express
01.2025 - Current
Food Server
JW Marriott
04.2023 - 12.2024
Food Server
Arthur's Prime Steakhouse
10.2020 - 03.2023
KITCHEN STAFF MEMBER
Aloft Hotel
10.2019 - 06.2020
FOOD SERVICE WORKER
Red Jacket Beach Resort
04.2019 - 10.2019
Bachelor of Hospitality Management -
Lyceum of The Philippines