Avital Shnaider
Summary
Experienced in strategic planning and team leadership, enhancing operational efficiency and sales performance. Skilled in conflict resolution, process improvement, and patient support as a Medical Assistant. Proven ability to manage multiple tasks and adapt to shifting demands, while improving clinic workflow and fostering collaborative team environments.
Overview
9
9
years of professional experience
Work History
Store Manager
Pandora
Lawrenceville
10.2024 - Current
- Managed daily store operations and ensured exceptional customer service experiences.
- Resolved customer inquiries and complaints efficiently to maintain high satisfaction levels.
- Trained and developed team members to enhance product knowledge and sales skills.
- Developed store strategies to enhance operational performance and meet sales goals.
- Implemented visual merchandising strategies to create appealing product displays.
- Improved workflow productivity through effective hiring, management, and development of team members.
- Assessed store performance and used feedback to create actionable improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Medical Assistant
dermatology center of new jersey
Bridgewater
06.2023 - 10.2024
- Assisted in patient examinations and procedures at a busy dermatology center.
- Prepared treatment rooms and ensured equipment was sterilized and ready.
- Managed patient records using electronic health record systems to ensure accurate and timely information access.
- Scheduled appointments and coordinated patient flow in the office.
- Educated patients on skin care and post-treatment instructions effectively.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified patient coverage details by communicating with insurance providers to facilitate billing processes.
- Documented notes during patient visits.
- Provided compassionate support to patients during consultations and treatments.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to enhance care coordination.
- Educated patients about medications, procedures and physician's instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Overseeing Store Manager
Express
01.2022 - 06.2023
- Managed daily store operations to ensure smooth functionality.
- Trained and supervised staff to enhance customer service skills.
- Created weekly schedules to align staffing with peak customer traffic.
- Implemented visual merchandising strategies to enhance product displays.
- Reviewed sales data to identify trends for better inventory control.
- Enforced company policies and procedures for compliance and safety standards.
- Led team meetings to communicate goals and motivate staff performance.
- Recruited and trained new employees to build a skilled workforce.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Formulated store tactics and strategies to meet operational targets and drive sales growth.
Associate Manager
Express
01.2019 - 01.2022
- Led team in daily operations and maintained high customer service standards.
- Managed daily workflow of team members to meet organizational goals.
- Implemented customer service standards across all departments in the organization.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Developed training programs for new associates, resulting in improved onboarding and integration.
- Identified process improvement opportunities, streamlining workflows and contributing to overall efficiency.
- Implemented visual merchandising strategies, enhancing store presentation and attracting more customers.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assumed managerial duties during absence of manager, ensuring continuity of operations.
Sales leader
Express
01.2018 - 01.2019
- Empowered team to exceed sales quotas through regular training, effective coaching and close mentoring.
- Mentored junior sales associates, fostering a culture of teamwork and collaboration.
- Conducted training sessions for new sales staff members to ensure they had the necessary skills to succeed in their roles.
- Maintained customer relationships through consistent follow-up activities, fostering loyalty and repeat business.
- Demonstrated products to customers through in-person and remote engagements, improving product understanding.
- Identified areas of improvement in current processes and procedures, making recommendations for change.
- Implemented sales processes that enhanced customer relationship management.
- Partnered with senior managers to develop and implement strategic sales and marketing plans.
Children's Party hostess
Chocolate Works
01.2017 - 01.2018
- Hosted engaging children's birthday parties, coordinating activities and ensuring a memorable celebration for guests
- Molded and designed custom chocolate creations for children's parties, enhancing event themes and experiences
- Sold products to customers, demonstrating in-depth product knowledge to enhance customer satisfaction and promote sales
- Chocolate Works, a family-owned business, offered a variety of freshly made chocolate goods and party event services.
Education
Bachelor of Arts - pre med psychology
The College of New Jersey
Ewing, Nj01-2023
Skills
- Clinical and administrative support
- Patient-focused care
- Customer relationship management
- Customer service
- Customer engagement
- Customer support
- Sales reporting
- Workflow optimization
- Team leadership
- Staff scheduling
- Staff performance
- Event planning
- Data entry
- Time management
- Adaptability to change
- Problem solving
- Effective communication
- Detail orientation
- Team coordination
- Calm and level-headed under duress
- Quick problem solver
- Basic life support certification
- Customer experience
- Strategic planning
- Complex Problem-solving
Volunteer Experience
- Camp Counselor, 08/2016, 08/2018v08/2019, Worked with children ranging from 4-13, Worked and built various science experiments, Built relationships with the kids
- Volunteer, Trenton Soup Kitchen, 01/2019, Current, Prepared meals and worked in the kitchen
- Varsity Field Hockey Coach, 08/2020-11/2020-Coached and assisted young varsity players
- Emergency Room Volunteer, Penn Medicine, 01/2021-08/2023 Cleaned and prepared beds, Prepped patient rooms, Provided patients with assistance, Assisted nurses and technicians with providing care to patients, Stocked supplies (150 hours)
- Emergency Room Trainer, 01/2021-08/2023, Trained volunteers on all responsibilities and duties of volunteering in the Emergency Room( 70 hours)
- Pre Health Program Volunteer, Penn Medicine, 06/2022-09/2022, Observed 12 different departments across hospital, Shadowed technicians, nurses, doctors, Learned how to properly take Vitals, Took Vitals in multiple different departments, Offered care and support to patients, Observed three separate joint surgeries, Worked in the emergency department as patient care ambassador, Completed 12 observations on different departments, Attended 12 lectures with different guest speakers(160 hours)
Languages
- English
- Russian
- English
Languages
Russian
Native/ Bilingual
English
Native/ Bilingual
spanish
Professional
Timeline
Store Manager
Pandora
10.2024 - Current
Medical Assistant
dermatology center of new jersey
06.2023 - 10.2024
Overseeing Store Manager
Express
01.2022 - 06.2023
Associate Manager
Express
01.2019 - 01.2022
Sales leader
Express
01.2018 - 01.2019
Children's Party hostess
Chocolate Works
01.2017 - 01.2018
Bachelor of Arts - pre med psychology
The College of New Jersey