Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAIDEN JOHN WILLIAMS

New York,NY

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tech Administrator

PwC
06.2023 - Current
  • Proficient knowledge of MacOS, Windows 10 & 11 and virtualized environments.
  • Troubleshooting application-level issues on custom imaged laptops and desktops;
  • Demonstrating understanding of Windows active directory domain architecture and administration as well as SCCM platform management
  • Conducted Third Party Review VDI utilized VMWare Identity to login to clients virtual infrastructure performed a extensive test to ensure the VDI is ready for deployment
  • Resolved a network problem by locating and tracing 78 downed network ports, which greatly affected our reimaging efficiency. By collaborating with the network team, I tripled the number of computers that could be imaged boosting business efficiency by 76%.
  • Contributing to ServiceNow ITSM proficiency by creating a knowledge base article that elaborated on the prinker ink replacement process for the entire US tech connect team
  • Managed 1000+ assets, ensuring they have the latest image and firmware updates to stay compliant with PwC security protocols
  • Troubleshoot PwC customers issues by performing hotswaps, utilized cloud migration tool ConnectedMX to transfer sensitive client documents
  • Written, verbal and non-verbal ability to simplify technical terms for end-users which is essential when discussing client issues and presenting solutions that work for clients
  • Escalate bug reports for validation and actively participate in product-fixes

CIP Field Technician

Nagarro
03.2023 - 05.2023
  • Coordinate visits to client sites, accordingly, confirming staff availability and access to asset inventory.
  • Travel to client sites throughout the city to conduct a physical inventory of their IT assets and register devices in Microsoft Intune.
  • Capture device, e.g., desktops, laptops, tablets, printers, etc., data using multiple methods that may include mobile web-based database systems.
  • Create and maintain computer files and records for technology assets.

Customer Service Associate

Amazon
05.2022 - 07.2022
  • Utilized IoT device to scan all return packages back into the system
  • Managed access with the Zukey. Utilized the security key to connect to internal services and the Amazon virtual private network.
  • Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Associate/Cashier

BuyBuyBaby
02.2017 - 11.2019
  • Utilized x40 Scanner which allowed to scan products to get inventory updates and keep track of selling numbers
  • Gathered data from x40 for management to improved business sales margins

Education

Bachelor of Science - Computer And Information Systems Security

New York City College of Technology
12.2025

Skills

  • Windows 10 & 11 Python Microsoft 365 Products Networking Fundamentals Excellent Communication Customer Service Office applications (eg, Microsoft Office Suite) Printer Troubleshooting Service Now Proficiency Azure Services and Platform Knowledge Cloud Security and Compliance Working within SLA’s and ITIL based processes

Certification

  • AWS Certified Cloud Practitioner
  • Google IT Support Professional Certificate
  • ITIL Foundation Certificate in IT Service Management
  • Microsoft Certified: Azure Fundamentals
  • AWS Certified Solution Architect [7/31]

Timeline

Tech Administrator

PwC
06.2023 - Current

CIP Field Technician

Nagarro
03.2023 - 05.2023

Customer Service Associate

Amazon
05.2022 - 07.2022

Sales Associate/Cashier

BuyBuyBaby
02.2017 - 11.2019

Bachelor of Science - Computer And Information Systems Security

New York City College of Technology

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JAIDEN JOHN WILLIAMS