Jaidon Torain
Haw River,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
US Army
05.2019 - 08.2020
- Responded to client requests for technical support by phone, email and inter-office chat service.
- Identified, reported and resolved network security violations.
- Maintained accountability, serviceability, and the safe operation of $2M worth of organizational supplies and equipment with no discrepancies.
- Monitored and managed a LAN and WAN networks and provided end-user and organizational level support to achieve a 98% operational readiness rating.
- Managed network and communication operations for organizational partners geographically dispersed across 6 separate regional locations and received a commendable rating of 99% during external evaluations.
Computer Repair Technician
TRC Staffing (Lenovo)
Whitsett, NC
10.2022 - Current
- Performed inventories on computers and computer repair equipment.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Trained new employees to operate and manage hardware and software.
- Updated or installed software for customers to ensure computer efficiency.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed SSD/ HDD wipes on laptops for customers as well as SSD/ HDD destruction if necessary.
Education
High School Diploma -
Hugh M Cummings High School
Burlington, NC06.2018
Skills
- Hardware Repair
- White Glove Provisioning
- Reimaging
- Network Monitoring
- Microsoft Word
- Microsoft Powerpoint
- Inventory Management
Certification
- Google IT Support - Jun 2023
- Microsoft Word 2013 - Jan 2015
- Microsoft PowerPoint 2013 - Dec 2014
- Learn Python 3 (Code Academy) - Jan 2024
Timeline
Computer Repair Technician
TRC Staffing (Lenovo)
10.2022 - Current
IT Support Specialist
US Army
05.2019 - 08.2020
High School Diploma -
Hugh M Cummings High School