Jaila Mills
Garland
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Customer Service Specialist
Conduent
Garland
01.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
Claims Representative
State Farm
Richardson
01.2020 - 01.2022
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
Education
Naaman Forest High School
Garland, Tx Skills
- Customer Service
- Telephone Etiquette
- Microsoft Office
- De-escalation Techniques
- Decision-making
- Data Entry
- Technical Troubleshooting
- Call center procedures
Timeline
Customer Service Specialist
Conduent
01.2022 - Current
Claims Representative
State Farm
01.2020 - 01.2022
Naaman Forest High School