Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaila Mills

Garland,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Conduent
Dallas, Texas
04.2024 - 07.2026
  • Utilized CRM software to track customer interactions and follow-up actions effectively.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Sales Representative

Spectrum
Richardson, Texas
06.2021 - 01.2024
  • Assisted customers with product selection and inquiries.
  • Demonstrated product features and benefits to educate potential buyers effectively.
  • Conducted market research to identify trends and opportunities for sales growth.
  • Provided quotes, advise customers on products and coverage options and convert quotes into new sales.

Education

Naaman Forest High
Garland, TX

Skills

  • Customer service
  • Customer relationship management
  • CRM software
  • Technical support
  • Product Quoting
  • Product knowledge
  • Retention strategies

Timeline

Customer Service Representative

Conduent
04.2024 - 07.2026

Sales Representative

Spectrum
06.2021 - 01.2024

Naaman Forest High
Jaila Mills