Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaila Weaver

Detroit,MI

Summary

Experienced in multiple fields related to Customer Service. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty and increase sales.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

Sevita Health
03.2023 - Current

• Administered medication as directed by physician.

• Maintained clean, safe, and well-organized patient environment.

• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

• Supported clients with personal care tasks and daily living needs, ensuring their dignity and privacy were maintained at all times.

• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Freelance Graphic Designer

Jaii Designs
05.2020 - Current
  • Designing website layouts, templates and unique branded looks
  • Completing in-depth product design tests with help of different software, models and design systems
  • Working with clients to gather and define requirements, establish scopes and managing project milestones
  • Creating digital image files for use in digital and traditional printing methods
  • Using Adobe Illustrator and Adobe Photoshop to create images and layouts
  • Completing final touches for projects such as images sizes and font selection
  • Creating videos for social media, advertising and informational purposes
  • Designing creative digital displays used in on-line advertising for local businesses
  • Researching trends and projected industry changes to capitalize on emerging opportunities
  • Coordinating, creating and scheduling content, designs and periodic updates to company website
  • Developing display, marketing and packaging materials to support product branding strategies.
  • Enhanced client satisfaction by delivering high-quality graphic design projects within tight deadlines.

Business Owner

Crowned By Jai Hair Collection
03.2019 - Current
  • Creating realistic budgets based upon costs and fees to successfully operate business
  • Devising and deploying sales and marketing tactics to drive strategic growth and support achievement of revenue goals
  • Remaining up-to-date on current trends and viewing industry trade shows and markets to view and order inventory
  • Enhancing product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts
  • Achieving sales goals and increasing revenue and profits through productive strategy development and organizational leadership
  • Consulting with customers to assess needs and propose optimal solutions
  • Studying market to determine optimal pricing of goods and services and to capitalize on emerging opportunities
  • Packaging and shipping out orders to customers.

Call Center Representative

COD Department of Elections
07.2022 - 12.2022
  • Offered actionable solutions for customer concerns by following internal database prompts and company scripts
  • Met inbound customer needs while maintaining strict performance targets
  • Displayed positive, professional and empathetic tone to deliver consistently superior service
  • Complied with data security and confidentiality policies to safeguard customer information
  • Resolved customer concerns, following internal database prompts and company scripts
  • Navigated multiple computer applications while conversing with customers
  • Met and exceeded assigned goals established by management
  • Assessed customer needs and escalated calls to specific departments.
  • Verified voter identification documents, maintaining integrity within the electoral process.

Assistant Manager

Lids Locker Room
05.2021 - 08.2021
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Managed employees
  • Key-Holder
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Increased sales by driving operational efficiencies and building excellent customer rapport
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Achieved recognition for contribution to store success by optimizing sales
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Education

Certification - Graphic Design -

Schoolcraft College
Livonia, MI
11.2021

High School Diploma -

Belleville High School
Belleville, MI
05.2021

Skills

  • Customer Relations
  • Expert Trouble Shooting
  • Inbound call management
  • Sales expertise
  • Sales development
  • Strategic planning
  • Software Installation
  • Creative problem solving
  • Key holder experience
  • Order fulfillment
  • Sales expertise
  • Marketing
  • Adobe Creative Suite
  • Graphic design
  • Branding strategies
  • Business planning
  • Call logging
  • Call control
  • Client documentation
  • Medication Administration
  • Behavioral management

Timeline

Direct Support Professional

Sevita Health
03.2023 - Current

Call Center Representative

COD Department of Elections
07.2022 - 12.2022

Assistant Manager

Lids Locker Room
05.2021 - 08.2021

Freelance Graphic Designer

Jaii Designs
05.2020 - Current

Business Owner

Crowned By Jai Hair Collection
03.2019 - Current

Certification - Graphic Design -

Schoolcraft College

High School Diploma -

Belleville High School
Jaila Weaver