Jai'lah Williams
Oakland ,California
Summary
Motivated team leader and office management professional, skilled in building relationships with office team members and all levels of the management team. Proficient in computer programs, such as Microsoft Office Suite applications. Train and mentor staff in job functions. Evaluate performance and assist team members in improving performance.
Overview
10
10
years of professional experience
Work History
Care Manager
Sunrise Senior Living
Oakland, California
12.2021 - Current
- Building meaningful relationships with a specified number of seniors and their families; providing assistance with activities of daily living.
- Attending to individual care needs and getting to know their unique preferences and personalities.
- Notify management of changes in condition and recommend adjustments in the level of care and service.
- Assist residents in life skills and other life enriching activities as indicated on their individual profile.
- Responsible for designated group of residents during shift, knows where residents are and physically checking on them throughout the shift.
- Responds to the dining needs of the residents and guests while maintaining company hospitality and service standards
Spa Receptionist
Zen Springs
Oakland, CA
10.2021 - 12.2021
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Escorted clients to spa areas, treatment rooms and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Communicated with spa team members if clients canceled or changed appointment times.
- Prepared room for client and cleaning and sanitizing the room after their departure.
- Washed and folded spa laundry.
Dental Receptionist
Estudillo Oral Surgery
San Leandro, CA
08.2021 - 10.2021
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Answered phone calls and messages
Office Manager
Tax Tyme Financial Services
Oakland, CA
05.2016 - 07.2021
- Reviewed daily reports in detail and resolved any identified discrepancies
- Implemented office procedures by setting objectives to guide a steady workflow .Evaluated customer issues and complaints and developed amicable solutions
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance
- Scheduled appointments and coordinated schedules for faculty and staff
- Organized all company records, including the central file system and special business documents
- Received, screened, managed, and directed all incoming telephone calls
- Led the DMV portion of the business, registering cars for people.
Sales Associate
Macy's
Walnut Creek, CA
11.2019 - 01.2020
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Mplemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Rganized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Pplied security and loss prevention training toward recognizing risks and reducing store theft
- Nswered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Cashier
Panera Bread
Concord, CA
07.2019 - 10.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Rocessed POS transactions, including checks, cash and credit purchases or refunds
- Erved needs of more than 200+ customers in fast paced environment
- Rained as Cashier, Dishwasher, etc and provided back-up coverage to provide customers with optimal support
- Othing Bundt Cakes, Froster/Guest Service
Froster/Representative/Crafter
Nothing Bundt Cakes
Walnut Creek, CA
10.2018 - 08.2019
- Trained as Froster, GSR, & Crafter and provided back-up coverage to provide customers and staff with optimal support
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Sserved customer purchases in line and differentiated between standard portions
- Frosted and iced cakes and cupcakes
- Greeted guests upon arrival
Customer Service
West Wind Solano Drive
Concord, CA
10.2017 - 05.2018
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Leaned surfaces and equipment, removed trash and verified kitchen tools were in working order
Education
Associate of Arts - Administration of Justice
Diablo Valley College
High School Diploma -
Pittsburg Senior High School
Pittsburg06.2019
Skills
- Employee Supervision
- Service Utilization Improvements
- Risk Management
- Verbal and Written Communication
- Relationship Building
- Food Service
- Cross-Selling and Upselling
- Responding to Difficult Customers
Timeline
Care Manager
Sunrise Senior Living
12.2021 - Current
Spa Receptionist
Zen Springs
10.2021 - 12.2021
Dental Receptionist
Estudillo Oral Surgery
08.2021 - 10.2021
Sales Associate
Macy's
11.2019 - 01.2020
Cashier
Panera Bread
07.2019 - 10.2019
Froster/Representative/Crafter
Nothing Bundt Cakes
10.2018 - 08.2019
Customer Service
West Wind Solano Drive
10.2017 - 05.2018
Office Manager
Tax Tyme Financial Services
05.2016 - 07.2021
Associate of Arts - Administration of Justice
Diablo Valley College
High School Diploma -
Pittsburg Senior High School