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Jailen Wright
Baton Rouge,LA
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues and is dedicated to customer satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Barista
Starbucks
Baton Rouge, LA
09.2021 - 06.2022
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
Associate
Target
Baton Rouge, LA
06.2020 - 07.2021
- Worked varied hours to meet seasonal and business needs.
- Provided product price information to customers.
- Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Greeted customers and directed them to requested products.
- Placed special customer orders for custom or special order merchandise.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Blocked and faced products on displays and shelves in accordance with company policy.
- Maintained effective team member communication.
Barista
Albertsons Grocery Store
Baton Rouge , LA
05.2019 - 02.2020
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Complied with standards for merchandising, stocking, and storing products.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
Bachelor of Arts - History
Southern University And A & M College
Baton Rouge, LA 08.2019 - Current
Skills
Exceptional customer service
Menu memorization
Food preparation and safety
Coffee machinery
Soft selling
Cash Handling
Stocking and replenishing
Product restocking
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Barista
Starbucks
09.2021 - 06.2022
Associate
Target
06.2020 - 07.2021
Bachelor of Arts - History
Southern University And A & M College
08.2019 - Current
Barista
Albertsons Grocery Store
05.2019 - 02.2020