Jailen Zamora
Queens,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Keyfood Marketplace
Queens, NY
06.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Trained new personnel regarding company operations, policies and services.
Internship Student
Public Health Solutions District Health Dept
Queens, NY
02.2018 - 06.2018
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
Cashier
R & M Food Market
Queens, NY
07.2016 - 02.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York
The Bronx, NY06.2023
Associate of Science - Health Sciences
New York City College of Technology of The City University of New York
Brooklyn, NY06.2021
High School Diploma -
International High School
Elmhurst, NY06.2019
Skills
- Understanding Customer Needs
- Upselling Products and Services
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
Languages
English
Spanish
Timeline
Customer Service Representative
Keyfood Marketplace
06.2019 - Current
Internship Student
Public Health Solutions District Health Dept
02.2018 - 06.2018
Cashier
R & M Food Market
07.2016 - 02.2017
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York
Associate of Science - Health Sciences
New York City College of Technology of The City University of New York
High School Diploma -
International High School
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