Jailene Diaz
Aurora,IL
Summary
Adaptable professional, skilled in customer service and online order processing. Recognized for attention to detail and flexibility, contributing to improved order accuracy and customer satisfaction. Experienced with cash handling and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Elderly Caregiver
Comfort Keepers
Elgin, IL
03.2026 - Current
- Provided compassionate support to elderly clients, enhancing their daily living experiences.
- Assisted with personal hygiene, medication management, and meal preparation for diverse needs.
- Collaborated with healthcare professionals to ensure comprehensive care plans were followed accurately.
- Monitored clients' health conditions, reporting changes to family members and medical staff promptly.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Package Handler
OnTrac
Romeoville, IL
02.2026 - 04.2026
- Operated warehouse equipment to efficiently sort and package shipments for timely distribution.
- Collaborated with team members to ensure accurate order fulfillment and minimize errors.
- Implemented safety protocols to maintain compliance and reduce workplace incidents.
- Monitored inventory levels, reported discrepancies, and assisted in stock management processes.
Online Personal Shopper
Walmart
Naperville, IL
10.2025 - 12.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Grocery Stocker
Meijer
Naperville, IL
11.2023 - 05.2024
- Stocked shelves efficiently based on inventory management guidelines.
- Organized product displays to enhance customer accessibility and shopping experience.
- Unloaded products from truck shipments
Dishwasher/Head Cashier
Panera Bread
Oswego, IL
11.2022 - 07.2023
- Operated dishwashing machinery to maintain cleanliness and sanitation standards.
- Managed inventory of cleaning supplies, ensuring everything is stocked
- Assisted customers with menu, and processed transactions.
- Ensured the lobby was clean and stocked for customers
Cashier
McDonald's
Oswego
02.2021 - 09.2022
- Processed customer transactions efficiently
- Packed and served orders to customers
- Maintained cleanliness and organization of work area to enhance service flow.
- Assisted customers with inquiries
Education
High School Diploma -
Oswego East High School
Oswego, ILAssociate of Science - Radiography
College of DuPage
Glen Ellyn, IL05.2026
Skills
- Customer service
- Sales experience
- Attention to detail
- Online order processing
- Accurate money handling
- Flexible schedule
- Payment processing
- Problem-solving
- Teamwork and collaboration
- Multitasking and organization
Timeline
Elderly Caregiver
Comfort Keepers
03.2026 - Current
Package Handler
OnTrac
02.2026 - 04.2026
Online Personal Shopper
Walmart
10.2025 - 12.2025
Grocery Stocker
Meijer
11.2023 - 05.2024
Dishwasher/Head Cashier
Panera Bread
11.2022 - 07.2023
Cashier
McDonald's
02.2021 - 09.2022
Associate of Science - Radiography
College of DuPage
High School Diploma -
Oswego East High School